Domino's Pizza — Restaurant in Lebanon

frequent customer. the food always comes out good. one of the owners, her name is jennifer i believe, treats her employees like garbage to a shocking degree. i have personally sat inside and listened to her berate and scream at the employees. she's yelling at them about what customers will think, meanwhile she's acting like an animal back there. her behavior alone is enough to scare customers away. john is great, he's the other owner and he treats everyone with respect. their manager kerry who i have met quite a few times, is a solid guy!!! very helpful and spoke to me with dignity and respect which is very refreshing. he spoke to his employees the same way. i feel bad for him that his boss is someone like jennifer. she acts like that in front of customers, i shudder to think of how she treats her employees when no one is around. all in all, most of the employees are great. there's a young lady who works there, a short spanish looking girl she is also a manager, she needs an attitude adjustment big time. i heard her raise her voice to a couple customers but also was SCREAMING at her coworkers. frankly, it is scary the way the dominos higher-ups act while at work. there's a southern boy who works there, was recently injured. i just think it's wonderful that dominos hires people struggling with developmental disabilities. he had a hard time at the phones but i think once he calmed himself down enough he was able to balance answering the phones and putting stickers on boxes. it changed the way i viewed dominos, knowing they hire special needs individuals. in conclusion, i will still order food from this dominos but i will probably stick to ordering online so i don't have to deal with employees like jennifer. i'd suggest definitely ordering online. unless you want to be entertained- then i would recommend going inside the store and watching the team work together to get orders out as fast as possible. if jen or the spanish girl are working, i hope for your sake you brought ear...

I placed an order online for a sandwich and a pasta, the delivery time frame said 58-68 mins. which I confirmed over the phone since I was surprised of how long it was. I got my food late and cold. I called the store and asked for a mngr, the lady that answer said she was one, to explained what happened and she said that could either wait for 1 1/2 hrs for a remake or they could mail me a gift certificate. Unfortunately those were no options for since it's has been long since the last time I ordered there why? cause my 2 previous orders were wrong and I was definitely hungry after the long wait. She just told me that they were short staffed and on a promo week, which I responded that still the orders should be right and she replied "What do you want me to do lady those are the only options". When I started talking again she put me on hold without warning and eventually a guy answer, told me the same story and once I started talking again he started saying "Stop...stop...stop" in a rough tone. Again I told him that my order was not right and they should have a system in place to deal with their situation and he just said "I will refund your money but don't ever order from us again!!" When I replied "I won't cause my order was wrong and you're being rude" he told me "You're the one that's rude". To bad I cannot give them - stars for the worst customer service ever!! My microwave it's not working so I had to heat everything on my stove oven, which takes a longer, to finally be able to eat late. I sent and email to the corporate offices on Sunday, right now is Tuesday night and haven't received...

Anoche a las 11:17 empecé a llamar por tel para una orden y nadie contestaba volví a llamar 11:24 pm Y nada pues fui al lugar y cuando fui a entrar la puerta estaba cerrada y eran las 11:30pm y vi el empleado adentro tocaba el cristal y el me ignoraba tenía puesta una camisa negra de este lugar. Llega un carro delivery y le pregunto a que si ya habían cerrado y me dijo que si que sólo estaba abierto por Delivery y le contesté que estaba llamando desde las 11:17 pm Y nadie contestaba ya que había salido del hospital tras un día completo sin comer nada. Y cuando fui a tome la foto del horario colocado en la puerta rápidamente el empleado de camisa negra me abrió la puerta y su contestación fue que había cerrado las puertas pq el piso estaba mojado con una mala actitud 🤔🤔 en seriO bueno cuando fue a tomar mi orden me dice que quieres así nada más con una cara y un tono no muy agradable le pido una pizza de 5.99 con jamón y piña y me Dice que no tiene esa que la que tiene es la de 8.99 pequeña con un tono molesto le dije que esta bien que quería esa entonces. Mientras estuve ahí sonó el teléfono de 3 A 4 veces Y ellos ignoraron completamente las llamadas pq estaban limpiando el lugar, Y cuando me da la orden me dice es 8.05 molesto. Creo que esa actitud no se le hace a los clientes y si dice que cierran a 12am tanto servicarro como en el restaurante que dice el lema de ellos "ABIERTOS HASTA TARDE" creo que deberían cumplir. Espero que algún Gerente o Dueño pueda leer este mensaje y saber que como clienta Hispana el trato que me dieron fue Rasistas y No muy Agradable. Gx. Last night at 11:17 I started to call by tel for an order and no one answered I called again 11:24 pm And nothing because I went to the place and when I went to enter the door it was closed and it was 11:30 pm and I saw the employee inside I touched the glass and he ignored me, he was wearing a black shirt of this place. A car delivery arrives and I ask if they had already closed and told me that if it was only open by Delivery and I replied that I was calling from 11:17 pm And no one answered as I had left the hospital after a full day without eat nothing And when I went to take the photo of the timetable placed in the door quickly the black shirt clerk opened the door and his answer was that he had closed the doors because the floor was wet with a bad attitude 🤔🤔 in seriO good when she went to take my order tells me that you want it like that nothing more with a face and a not very nice tone I ask for a pizza of 5.99 with ham and pineapple and it says to me that it does not have that which it has is the one of 8.99 small with an annoying tone I said to him that it is well that I wanted that then. While I was there the phone rang 3 to 4 times And they completely ignored the calls because they were cleaning the place, And when I give the order it says it is 8.05 annoying. I think that attitude is not made to customers and if it says they close at 12am both servicarro and in the restaurant that says the motto of them "OPEN UNTIL LATE" I think they should comply. I hope that some Manager or Owner can read this message and know that as a Hispanic client the treatment they gave me was Rasistas and Not Very...