Taco Bell — Restaurant in Lenox Township

Hi, past Tacobell employee here. Let me ask you a question (current and former Tacobell employees at this location) has your owner finally stopped complaining about your drive thru times? If so they need to clearly get back on you about your times. There’s little to no reason I sat in the drive thru waiting ten minutes for this food behind someone that had maybe one or two items in their bag (small bag). When most items take a solid thirty seconds to a minute to assemble. My meal consisted of a Nacho Belgrade just cheese, a soft taco, a cantina quesadilla meal. Not rocket science. Nor anything hard to assemble. The nachos just chips and cheese was just that chips and cheese. The nachos looked more like a handful of chips with two squirts (one on each end), the taco had little to no meat(half scoop), minimal cheese, no lettuce. The cantina meal felt more like greasy card board, chip bag had minimal chips. The food was not up to “live mas” standard. It was more depressing to look at than anything. Was not worth the twenty something dollars I spent here. The employees need to learn how to speak to customers. As their attitude was not necessary. Especially if a customer is being polite with them (THE WHOLE TIME). I would have gotten my head chewed off for having any type of attitude...

My boyfriend and I come to this location because the food is the most consistent from any of the tbell locations in the area, typically when we come here we have a pleasant experience but last night unfortunately was not. We had an online order, when we pulled up to the intercom we sat there for 5 minutes and my boyfriend kept saying hello because no one would answer, so we figured we’d just go to the window and explain what happened, a little bit frustrating but not a big deal. What was frustrating to me was the car behind us was answered immediately when he pulled up to the intercom, leading me to believe we were just being ignored. I understand if you’re busy and can’t get to us right away, but blatantly ignoring a customer isn’t the way to go about not being able to answer, a simple “one second please” could suffice. When pulling up to the window we were greeted by a woman who just seemed to have kind of an attitude about the situation. We had to pull around again, which was fine, not a huge deal. Overall the customer service from this woman has kind of off put me from wanting to come back, but typically the employees are really nice at this location. I understand if you’re having a bad day but you should always try not to take it out on the customers. Nonetheless, food was...

WENDY, WENDY, WENDY!!! Well I showed up today to get my wife and I some lunch and to recieve a taco that they didn’t put into my order a couple days ago. So hoping they would honor their promise. (They did) but not without attitude! I brought up the situation and Wendy, the one who they said took my order just wasn’t getting what I was saying. “What are you trying to say sir” ( in the rudest tone of voice) I said I’d just like you guys to honor the promise your boss Brian said he would. Well after putting in the rest of my order, I noticed that they still had the price of the replacement taco in my new total price. I said I won’t be paying for the replacement and good ole Wendy says in again a rude tone of voice “ I KNOOWW SIR”. I then said oh ok it’s ok calm down. She says “EXCUSE ME???” I drove around and the manager told me she honored the taco and walked off and made Wendy walk away as well. I mean if you have an employee with such a lack of social skills maybe don’t put her on drive thru duty. Put her in the back on the taco line where she doesn’t have to speak to the public. Obviously there was an incident right before I got there because I assume the review an hour before I made this was about the...