Asian Bistro Restaurant — Restaurant in Lexington

I am a door dash driver; I came in and asked about an order pickup; one gentleman who was bald said he would check the order for me, and then walked away and start cooking and never came back. After waiting ten minutes, I politely ask the man who takes majority of the orders who speaks great english , if the customer order was waiting for an item etc… we have to put that in the app to make better estimated wait times for customers. This man YELLED at me! This guy in so many words said, it’ll be ready when it’s ready. I said okay I was just making sure for the (customer) he cut me off and again , loudly and very rudely yells when it’s done we will contact you OKAY?? We just drive to the store and mark when we arrive. He knows this. I was not rushing anyone , I was quietly on my phone and even went next door to Jetts pizza (where the place is just brighter and has a more inviting atmosphere; the people were also very professional and kind which is what I usually encounter.

Hopefully this helps someone because I feel I was racially profiled. I’m black. I’m door dashing in my pjs, that is not an indicator that I’m about to be rude or disrespectful. I felt very embarrassed and targeted when this occurred which was about 5 mins ago. People need to report bad customer service more often. I will never spend money with these people; watch how they treat you and talk to you. Nobody was professional or tended to my needs and I’m not even eating this food; I’m delivering. So to me they are willing to compromise business by being disrespectful; and that’s just not a place I would recommend. Happy Holidays...

I decided to try out Asian Bistro Express. I chose not to read the reviews because I wanted to have my own experience. I was going to write a in depth review, But I I’ll keep it short. First, I won’t be back. I’m a huge supporter of local businesses, especially restaurants, and you can tell when the owners pour their Heart and soul in the food they prepare and serve. Let’s just say, I don’t get that vibe at all from this establishment. I ordered C Kung Po chicken and Basil Thai chicken. Both orders were extremely disappointing, the ingredients of the kung po had a stale taste, and the chicken had the texture of imitation meat, it did not taste like chicken. The Thai basil chicken same issue with the texture and the flavor when it came to the chicken, Thai basil is very fragrant and aromatic, and the flavor of Thai Basil on any authentic Thai dish, is what cilantro is to authentic Mexican dishes. It was a very...

This was my go-to Chinese restaurant for years. Not anymore. I placed a delivery order on their website and was charged for it. I never received an email confirmation for the order and called the store to inquire about it. They said they didn't receive it. I asked them to refund the money. They wanted a confirmation number to do so. I couldn't provide it because I never received it. They also diverted all culpability for the issue onto the website by saying it is run by a third party and they have no control. I asked for the contact info so I could resolve it. They declined to provide it. No food was delivered and they kept my money. I had my bank reverse the charge. They falsified their records and got the charge reversed. So, not only are these people thieves, but they are lying thieves. I guess it isn't a huge loss since their food quality has been steadily declining for the last year. They will never get my...