Freddy's Frozen Custard & Steakburgers — Restaurant in Lexington

It’s just NOT worth it! I tried Freddy’s years ago when I used to live close to one but never liked their burgers. Since they put this location here close to where I currently live I figured I’d give it a try again since I love the shakes and custards. They’re fries are good and the only thing normally-priced here so I got those, an order of cheese curds, and a regular shake for a whopping $15.66!! The cheese curds and shake were both over $5 but neither were larges! (see receipt photo) When you’re paying THAT much for a regular shake that looks like other restaurants’ smalls and cheese curds that are sitting in a puddle of oil and burnt onion rings, you’re better off spending your money at Five Guys to get actual quality and some quantity OR going to Cookout and getting similar-ish quality but for significantly cheaper prices.

An additional con is they won’t let you pickup online orders at the drive thru even though somehow every other comparable place has figured out how to serve online orders through their drive-thrus. This...

Love the Sunset Blvd location, and this closer location to our family is great… or so I thought. Whilst the food is classic Freddy’s, the service awful. No welcome, no greeting, zero interest in paying customers. If it weren’t for my wife and family tonight, we would’ve left after the the first 5 minutes of standing at the counter watching staff look past us (no one else waiting). I’m done with this Lexington location. Sorry.

9/6/2023 Update: I made a lunchtime exception to this location because I was taking my daughter back to school from a doctor's appointment. She had to have Freddy's, so I acquiesced. Go through the drive-through - placed her order successfully. Get to the payment window, and darn if there was ZERO eye contact, verbal greeting, ANYTHING!! Took my money though. When the window employee gave me our food, I gave her a "Thank you" only to have some verbiage mumbled back to me. Reducing my 3-Star to a 2-Star and forever keeping my money away...

First time ordering from this restaurant and my coworkers was talking about it and told me to try it out. Well sit in the drive thru for 7 or ten minutes while the others customers was waiting for their food. So I pulled up my order was already ready for me. I’m like ok cool. I got my order and I tasted my fries, which it was very cold, and I asked for some hot fries. Then you want me to pull up I said no I was in line 10 minutes and NO…… Everything I had ordered supposed be hot was cold. I got the California style burger combo with small drink and cold burger for $16.80 with no receipt. Very very poor customer service I the young guy was in trouble training because he looked very loose and confused. But I personally want come back or any operator franchise Freddy’s restaurant. I’m so sorry but this place was very horrible to me. It’s like my was put so fast to keep the drive thru line moving. Not the quality of my performance or pressure...