McDonald's — Restaurant in Liberty Township

The quality of this McDonald's is definitely left to be desired but the friendliness of the staff goes above and beyond. Unfortunately the friendliness of the stuff does not offset the poor quality when it comes to accuracy and how long it takes to get your food. I had an order today where I had placed a pickup order at the counter and had to wait 10 minutes. That doesn't seem like a unreasonable amount of time until you realize my order was simply a 6-piece nugget and a cup for my large drink. I was waiting and no staff approached me to ask what I might have been waiting for, even though I was standing at the pickup counter, while there were people in the kitchen standing waiting for their next task. I understand that they might have departments they need to stay in but, 10 minutes for one six piece nugget seems unreasonable in my eyes when there are staff members that are standing in one place we're having conversations with one another. Again, the staff themselves are friendly and pleasant to interact with but they do need to work on their speed and being observant when a customer has been waiting and the only item that was on the screen for the counter was a single item that had no wait time for it because the chicken nuggets were still being used and packed for other orders.

Overall, this is a college town McDonald's that is overpriced compared to the other McDonald's that frequently has items made incorrectly and you will have a long wait time. I have experienced this long wait time with staff regardless of the time of day and how many customers are waiting so it doesn't really matter what time you go. Drive through is relatively fast, I'm assuming because they make that the priority, so if you're in a hurry I suggest going through there or placing your order well in advance so it will be ready...

Actually was able to order inside. The bad thing is they will not let you order at the counter. They have you use their "kiosk" that doesn't take cash. If you want to use cash, then you have to give a receipt to them at the counter and then exchange money at said register. How asinine. I mean seriously, I get they spent probably $100,000+ installing these kiosks in their stores but the ordering system they use is too clunky and designed to make you spend more money. Example, say you wanted a 10 piece meal, you ring up a medium meal and wanted a large drink. There is about 3 extra steps in getting that. It is far faster and less frustrating ordering from an employee than the "kiosk". Instead of taking 3 minutes to order a large order of food with an employee it takes 10 minutes going through all the options. Hopefully they will see how dumb it is forcing people to use the kiosk. That or invest more money into it making the system run like their...

The drive thru is slow at times and if you don't check your order, you will most likely find that they forgot something or got it wrong. If you want frees cookies in the morning, they will make them for you, but if you want chicken on a chicken salad, forget it. "No chicken in the morning." Unless you get the McChicken, which is not the same and they don't adjust the price for the cheaper chicken. It is good for a quick meal though, when you are on the go, and if you eat low carb you can ask for your burger or breakfast sandwich without the bun. Just make sure you ask for a fork too, because you might find out they didn't provide...