Rock-N-Joe Coffee — Restaurant in Lincoln

My sister and I are regulars at this coffee shop and generally have amazing experiences with the staff, I can't say enough positive things about it to be honest. Tonight we came here to do some simple work. They closed the indoor seating area and welcomed by the staff for us to sit outside on the patio where we could still use their wifi. We were immediately--disrespectfully--approached by the manager (as we found out later) of the coffee shop and told to go somewhere else for no apparent reason. Sensing the snide tone from the first woman, another lady spoke up and said we were welcome to sit there but they would be loud because they had some kind of team meeting. We didn't mind. At one point I whispered to my sister about something and the manager (the same woman from before) angrily came over to us from across the patio, perhaps 30 feet away, and over-the-top aggressively tells us to leave because we are interrupting their meeting. I told her that we are barely audible and she demands that we leave while getting in my little sisters space as my sister sat next to me, totally threatening and intimidating my sister. I almost thought she was going to grab my sister out of her chair. Very strange and inappropriate. I ask her if she is the manager and (turning away from us) she passive aggressively says yes, which if that is true, I think the owners should re-evaluate who they have running their coffee shop because my sister and I were left confused with how aggressively she stomped over and scolded us like an angry mother with a child or something like that. Really awkward seeing a middle aged woman stomping over to scold two respectful adults in front of her entire team.

Additionally, I will be following up with the superiors of Rock N' Joe's coffee to visit about this incident because it was out of line. My sister is still shaken up about how threatening the manager got in her space and frankly I'm still in disbelief that the whole thing happened altogether, especially when almost all of the staff sitting there probably recognize me as a regular in the shop that minds his business and enjoys the vibe and wonderfully pleasant times there until tonight.

Update: I spoke with the owner directly and he spoke to the shift supervisor (Emily) that confronted me and my sister. Emily called my sister and left a voicemail apologizing for the incident. Thank you for handling the situation professionally to reach...

My husband and I had gifts cards to use at Rock n Joe that our kids and both of us received from grandparents. We were told buying the gift cards was an issue, but eventually they were purchased and given to us. A week later we took the kids in to use their gift cards. We had $60 worth and spent roughly $60. We were told by one of the employees that their gift card machine was broken and asked us to give them our gift cards with our name and number and they would reimburse us once it was fixed. So we ended up having to pay for our purchase. A week went by, still nothing from Rock n Joe. My husband called and spoke to a manager who didn't seem to have much knowledge or cared to be helpful. After promising it would be taken care of by end of the week, we waited. Still nothing, so we called again and once again given zero help. We were directed to the website to put comments in to the president. I sent a message, got a response. Was asked to provide some receipts and told I would get my reimbursement. Still nothing over a week later. Our family basically has given Rock n Joe $120. This is absurd they cannot reimburse us. Its $60. Not $5. I am always about giving money to local businesses, but this is one I will never return to. I am not happy with their customer service nor their inability to make things right with us after a month...

I come here often, it's my favorite coffee shop. The drinks are good, a little expensive (about the same as Starbucks maybe) but to be fair it is overall a very nice, fancy and clean looking place so it seems justified. The staff are friendly. Good place to do work on the computer. Compared to any other coffee shop I've been to the people who come here are usually a little older (with young people like myself) mixed in which is probably a result of the wine available and the music. I do wish they played the music a little louder and that they tried to go with the Rock theme a little more, there are posters and the music is awesome but I don't usually associate rock music with such an upscale place. Still highly recommend this place. My first visit in they played both Queen and David Bowie so I knew I was going to love it here. Lastly, the live performances they do here are generally fun, it's always great listening to recordings of music legends but it's nice to mix in live performances you might not get...