Cafe Botanica - Preserve — Restaurant in Lincoln

I actually really like this place but I ran here after I felt like I got assaulted by the buffalo chicken wrap + recovery juice.. I saw other reviews on the wrap (sadly after I already got into it) and I have to agree, it needs a complete revamp. The deli meat chicken is plain not good, and the overload of avocado in combination with the fishy tasting chicken made me feel like I had a mouthful of grocery store sushi. I’m not a picky eater whatsoever, and biting into this wrap made me gag.

The recovery juice is okay, but it would be 1000X better with a brighter fruit added to cut the dirt taste from the beets. I’m not opposed to ordering it with pineapple or something like that, but it just sucked spending $9 on the juice to figure out it needs modification to be enjoyable. I feel like I just spent $20 on a fear factor meal.

The customer service is top tier, they had my mobile order ready quickly, and shoutout to you guys for making mobile orders easy through Toast!

All in all I will be returning, as you guys have done a great job providing quick and healthy food and beverage options in Lincoln, but the buffalo wrap definitely needs a makeover. I was super disappointed in not only the wrap but also the overwhelming beet flavor...

I don’t usually leave reviews unless they’re noteworthy, and this was probably the worst experience I’ve ever had at an establishment. I’ve been in the food service/customer service industry for 9 years. The first thing I noticed was that the cafe was packed but the three girls working were moving at an insanely slow pace and cracking jokes and messing around talking instead of working (and continued to do so during our entire stay). The cashier was very monotone and cold. After that we waited 30 minutes for our food, about 20 minutes into our wait it was obvious they forgot about us because they had to ask our order again. When we received our food (Thai Crunch Salad & Peanut Chicken Wrap) the salad was missing dressing and both meals were missing the chicken. The flavor was there but the service ruined the entire experience of the food. The customers next to us (who were already seated when we got there) asked if we had waited a long time for our order as well, and turns out the workers forgot about one of them as well. We were going to order smoothies to go at the end, but didn’t want to wait another 30 minutes. This place is not worth your time or money.

To the owners: word of advice, hire...

I was disappointed with the service I received recently as a new customer. My coworker picked up our take out orders for us. We didn’t know the chips wouldn’t be in the bag with the order that was set out with our names on it. Not a big deal, but called to get refunded for the chips that I didn’t receive. The girl that answered said, “well, it’s not really our problem”. I asked to speak to a manger but she wasn’t there. So I asked that they have her call me. I’m assuming they never gave her the message because I still haven’t heard from her. For me, it’s really not about the $2 chips. It’s about the attitude from the worker and poor customer service.

The food was disappointing as there was barely any meat on my buffalo chicken wrap. One thin slice of deli meat. So definitely didn’t feel it was worth the price I paid. Bummed because I love supporting local businesses and the shop really has such a cute vibe. But after that overall experience I don’t think myself or my coworkers will...