Dunkin' — Restaurant in Lindenhurst

Edit 8/31/19: I was pleasantly surprised when the service had gotten better around spring/early summer (faster drive through times and friendlier staff) so I started stopping here again on a regular basis but it has gotten so bad again lately I felt the need to update my review from last year. Out of my last 5 visits, my coffee order (cold brew with regular cream) has been correct once. It has been the right drink and size (large cold brew with cream) but for some reason they keep adding the flavored syrups with sugar which make it undrinkable for me. This morning there was one car in front of me and we sat there at least 5 minutes (was checking email on my phone) before someone acknowledged her and took her order. I made sure to taste my drink before driving off and it was correct this time, at least. There's been a noticeable increase in bickering between the staff in the background (in front of customers) lately too. Will be finding a new location to stop at specifically because of the incorrect orders and unprofessional staff.

First review: This drive through is hit or miss, and most often a miss. The only reason I stop here is because it's on my way to work. On average it takes 10-15 minutes to go through the drive through to get my large coffee with cream, nothing special or complicated. This morning I sat at the ordering intercom thing for a full five minutes before someone acknowledged me and took my order. Unfortunately this is not the first time this has happened. I understand that I stop at a higher traffic time in the morning (6:15-6:30am) but it doesn't help when the staff is always rude....no please, thank you, or have a nice day. Maybe they are just chronically understaffed but the very least they can do is have some basic manners and not act all irritated like I'm a huge inconvenience with my order. Going to stop coming to this location for a while due to rude staff and...

I recently visited the Dunkin’ on Sand Lake Rd., and overall, the experience was decent, but there are definitely areas for improvement.

Let’s start with the positives: the recent remodeling is a huge plus. The place looks fantastic! The kitchen, counters, and displays are all new and spotless, which gives it a very welcoming and organized feel. As expected from any Dunkin’ location, the donuts are great—classic, reliable, and always a treat.

However, the same cannot be said for their sandwiches. I recently ordered one that included hashbrowns, and it was a disappointment. The hashbrowns were soggy and dripping with oil, which made the sandwich unappetizing. A little more care in food preparation would go a long way.

The drive-thru experience is where things fall short. While efficiency is important, customer service is too. Unfortunately, the drive-thru staff, particularly a young, blonde girl, seems uninterested in even basic politeness. She doesn’t greet customers or respond to greetings, giving off the impression that she’s always in a bad mood. This lack of interaction feels cold and unwelcoming. As a result, I’ve started ordering inside at the counter, where the service is slightly better.

Overall, the Dunkin’ on Sand Lake Rd. has a lot going for it in terms of appearance and food quality (aside from the hashbrowns), but the staff could really use a refresher on customer service skills to make the experience as great as the newly remodeled space...

TL;DR: DO NOT GO HERE!!!!

horrible dunkin Location- Why arent they shut down yet? shameful. I should have listened to the other reviews. Still, I gave them a few chances, heres what happened:

1: Very rude on drive thru. Flat out lied to me that almond milk was an option, then gave me sass when I educated her on their own menu. Learn your job better people.

on another visit I got a coolata, which proceeded to make me violently sick. When I went in for a refund, the "manager" gave me a hard time and didnt want to refund my money. Lucky for them I didnt go after them for food poisoning.

Their hours are clearly marked open til 9pm. The lazy jerks close early, and not just a few minutes. 830, closed. 845 closed. No excuse for this. Learn some work ethic, open til 9, means I can come in and get a drink at 8:59.

This is by far the WORST Dunkin I have ever been to. quite frankly, they do NOT deserve your business, and should have their franchise pulled away by...