Domino's Pizza — Restaurant in Lisle

I placed an online carryout order today for a vegetarian pizza, but due to the store's negligence, ham and sausage were added to the pizza. When I went to the store to request a replacement, I was told that remaking the pizza wasn’t an option. Instead, the staff member simply removed the meat toppings with tongs and insisted I accept the pizza as it was. The person in charge of my order was very rude, and the atmosphere was unpleasant. This is the second time I’ve had issues at this location.

Additionally, I ordered chicken wings, and the quality was extremely poor. The taste was so off-putting that I couldn’t finish them, as the chicken seemed to have almost lost its shelf life.

I requested a refund for the pizza, but I was told neither a remake nor a refund would be offered. I was super hungry when I arrived, but after the way I was treated, I lost all appetite and ended up leaving the pizza at the counter and walking out of the store. As regular customers, my friends and I are deeply disappointed with both the food quality and the customer service. This experience has left a negative impression, and I will be advising others to avoid this store in the future.

Even i would like to add a -5 rating...

2801 Ogden Ave, Lisle, IL 60532, worst Domino’s ever. People are rude. As soon as I entered the lady in the front said “yeah, I said I came for the pick up, she asked for name, I told her so, then I asked for chilli flakes, she goes with an attitude? “I am giving it to you”. She told me the total, I swiped my card. Then I asked for the receipt, she said “ that is the receipt”,pointing to the “order slip”. I asked her second time, she repeated the same pointing to the order slip. I didn’t want to deal with that attitude, and I apologized for her attitude and said “ I am sorry I even came, she goes “ Don’t come then”. When I was half way out of the door, she said “ I don’t know what part of the‘that is the receipt didn’t he understand’”. I was going to ask for the manager, another guy shouted “ have a nice day sir”. Very rude and unprofessional behavior of the staff specially tall African American female and a bearded white guy in the back. She even used ‘F’ word. As customers we pay for the professional service and products, not for the...

Just wanted to give a big shout out to the one of the managers, by the name of Nicholas. You are an amazing manager and deserve a promotion for your awesome customer service!

Recently, I had placed an order online, but upon receiving my pizza, was slightly disappointed at the pizza didn't seem very fresh; so I had left a review, not thinking much would come of it.

Shortly after, I had received a call from your store regarding my concerns from a very polite young man by the name of Nicholas. He seemed to genuinely care about my satisfaction, and had said he would be glad to replace the pizza for me.

And he did. It was fresh and delicious, and I walked out a very satisfied customer.

Had it not been for Nicholas giving me a follow up phone call, I probably wouldn't of gone back.. Thanks again to everyone at the Lisle location, especially Nicholas, who has guaranteed further business...