Craig the owner is downright RUDE! I've ordered from this place a few times. I like their sub (I only order cheese & veggies) and get French fries & chips, so I don't want to shower them with undue praise (how can you mess up a sandwich and fries?). Well, actually THEY can. I asked for Italian hot peppers and they gave me banana rings. I got pizza once, meh. I never ordered pizza again. Neil's Pizza actually has flavor.
EVERY time I've called to order, the man (owner Craig) is gruff, impatient and can be unapologetically rude. Today was the last straw for me. He answered his establishment phone by barking "hello!", like he's mad at the world. I had to ask if I was calling Craig D's since he didn't announce the establishment name. He said that he was Craig (like I was calling him personally). So I know for sure that it's the owner that has picked up in the past. He asked my name and I told him. He proceeded to take my order. He THEN asks if delivery or pickup, I answer delivery. I guess my order wasn't large enough to warrant a delivery and he angrily asked if I can pick it up instead. He was actually annoyed that I didn't give my address first. HE ASKED ME FOR MY ORDER! If he wasn't doing deliveries he should have advised that BEFORE taking my order. I have a mobility issue and after that treatment...hard pass, the food's truly not worth it to go out of my way to pick it up.
This is the second time I've called and he told me he can't deliver. First, it was no delivery person (maybe he can't retain them given how he treats people) and this time he starts rambling he's busy and names the only 2 people he does have, yadda yadda. Why take my order down if you can't deliver it? The time before these last two times I called, no one even answered the phone during their business hours!
The reason I gave the 2 stars are for the young man who would deliver to me. His friendliness and smile softened the hassle I had to go through to order. Perhaps he's no longer with the establishment given Craig's demeanor. It literally sounds like Craig is miserable and doesn't enjoy owning and working at his business. That's too bad, he seems to be losing customers as a result. Clearly, I'm not the only one who has commented on his poor attitude in reviews.
The way Craig D's is run is ridiculous. I will make the permanent switch to Pizzi...Cotto. They are PLEASANT and FRIENDLY and accomodated my vegetarian request and the food was good! I will try...
   Read moreBad service, bad attitude. Never tell a custom "I cant deliver just a salad." Instead say "there's a $15 minimum for delivery, is there anything else I can add or would you like to do a pick-up?" You don't have to get an attitude with a customer. And yes, yes you can deliver just a salad, charge me a delivery fee.. not to mention I tipped your delivery driver $5 to drive 1/2 a mile for a crappy $12 salad. Permanently lost a customer today. SOOO many places to choose from, why would I spend money with a place that gets uppity with its...
   Read moreStarted going to this place back in 2016 maybe when working by Safeway in Carlstadt!! Food was remarkable, always. The owner is an awesome dude.. moved away in 2018 and came back home at the end of 2022.. went back for the first time in almost 5 solid years and the same guy is there, young and fabulous looking and the food is still genuinely fantastic! Thank you for being consistently good over the years even in my...
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