Sonic Drive-In — Restaurant in Llano

Removing the previous good review from a year ago. The decline in service, quality, and cleanliness warrants further review and a caution about how healthy a place this dirty can be.

Online order placed at 10:50am for an 11:30am pick up. The order took 45 minutes after arriving. The store was less than half occupied. JEFF was the manager supposedly on duty, but he could be found in the parking lot, hiving dirty looks to people in their vehicles. The state inspector coincided with my visit, but left before our order even began being prepared. We'll make sure that he is more thorough as long as JEFF continues his poor practices.

The food; The bacon cheeseburgers didnt have much bacon flavor. This was due to there being NO BACON! EVEN THOUGH WE WERE CHARGED FOR IT! In addition, the meat was HEAVILY overcooked.

The order also specified salt for condiments since this location stopped salting their food some time ago. There was NONE.

A drink carier was ordered. There was NONE. I did send the waitress back for one since there were 3 large drinks.

In short, this franchise location continues to have multiple issues. ALL due to poor management. 90% of those issues seem to be when JEFF is supposed to be working.

This review will be forwarded to google, yelp, and multiple other sites. The continued charging for undelivered product IS THEFT and people need to know. It will have a trickle down effect to other franchises, however, your corperate offices...

If I could leave no stars I would. BEWARE OF RUDE EMPLOYEES!!! I am highly disappointed and infuriated with this location with how disrespectful these employees are already trying to rush me and my husband while we where ordering and with the long 45 min wait for the food (only to then get cold food a complete waste of money) and not only that and my husband got burgers and its was clear the cook's are petty with the orders because I ordered him a chicken sandwich to then receive a squashed sandwich and when I asked for a #3 with no tomatoes and mustard I get a dry burger with EXTRA tomatoes and completely squashed to the point I didn't even feel comfortable eating it due to the fact I am allergic to tomatoes. I highly recommend that the area manager straightens the employees out because I have NEVER had such horrible experiences such as this. The employees are childish and not respectful to the public. Highly recommend av.oiding this...

went there the other day & basically my whole order was wrong. ordered a double bacon with an extra patty & jalapeños no extra patty no jalapeños and one slice of bacon. i got charged for the extra patty & jalapeños. also ordered a number one no onions add mustard no mustard and they forgot the ketchup that comes on it already! fries,tots & pickle fries were old and nasty only thing edible out of all of it was the ultimate burrito we got. all drinks were supposed to have no ice they only gave us one with no ice & they gave us a cherry sprite when we asked for a regular sprite. when i tried calling the store to tell them about it they didn’t answer. called multiple times. would’ve went back but i was already home...