Boathouse on the Bay — Restaurant in Long Beach

We went there for a special occasion recently. Upon being seated, we were not greeted by a server until we asked after waiting about 15 minutes. We tried getting a couple of employee’s attention and they just looked right through us as if we were invisible. When we did finally get our server’s attention she just shrugged it off and said she didn’t see us at first and was distracted with some other tables. Also, when we were first seated a couple of us almost slipped on a puddle of water next to our table and pointed it out to a server or busser who said they would get someone to clean it up and no one ever did, so the slip hazard was still there every time one of us needed to use the restroom and when we left. Most of the food was delicious but we were disappointed there was not a surf and turf option nor lobster tail. Their steaks are apparently better than their seafood. The calamari has a lot of greenery and fried onions added so the portion was a bit disappointing. The scallops only come with four and a small bed of rissotto. The chilean seabass was good but not amazing…but the new york and filet were “like butter” amazing, as well as the sushi rolls. Speaking of rolls, no bread or rolls were offered, not sure if they just don’t serve them? The soup was tepid but we didn’t have to wait/makenthe effort to get our server’s attention. Whom by the way had a little bit of an attitude and seemed disgenuine. After our main course was served, two of us were without a fork for about ten minutes until the server came by to check on us. The musician was good, but makes it so loud on the patio we could hardly hear each other to have decent conversation. In retrospect an indoor table probably would have been better. Our heater went out about halfway through our meal and it was just moved off to the side and we had to get a bussers attention to get it addressed. He was actually very nice. It was a busy weekday evening, but didn’t seem slammed enough to justify the...

Came here in between flights to grab some brunch. We sat for a while and finally a server came and threw some menus at us and informed us that the kitchen was closed for another 30 minutes as they were cleaning the kitchen from breakfast. Never heard of this but we had time to wait..when our official server arrived (Victor) he was great and attentive…food was good too…no gripes there until I attempted to flag someone down to bring our check…I asked this other server by the name of (Tiffany) if she could help bring our check and she totally ignored me. I looked at her from across the restaurant and she yelled back at me saying “ I’m not your server!” I have never had a server or anyone be that rude to me in a restaurant. Finally our server came and we got our check…on the way out I saw Tiffany and asked her why she was so rude when I asked her a simple question? She said I wasn’t rude to you and said, “Can’t you see how busy we are?” Look..I understand being busy but simply ignoring someone and not acknowledging them is simply rude….i doesn’t take but a couple of seconds to tell someone, “I’m sorry but I’ll get your server…” it’s all about her demeanor and how she attempted to justify that being rude to someone just because your are busy is acceptable. I’ve been in the hospitality industry and she honestly has no business being a server….i travel a lot in and out of Long Beach Airport and I will never dine here again….doesn’t matter how good...

From my perspective, The Boathouse restaurant has the potential to significantly enhance the airport experience by offering a unique dining option that reflects the vibrant and laid-back Long Beach vibe. However, it currently falls short of this goal due to a staff that seems to be short with their answers and lacks the warmth and friendliness that is characteristic of the local culture. This disconnect between the restaurant’s potential and its actual service experience is disappointing, as it could otherwise be a memorable highlight for travelers passing through the airport.

Moreover, the quality of the food leaves much to be desired. The dishes lack the freshness and flavor one might expect from a restaurant aiming to capture the essence of Long Beach's culinary scene. Many items on the menu appear hastily prepared, lacking attention to detail and presentation. Compounding this issue are the high prices, which do not correspond to the quality of food or service provided. Travelers are often left feeling that they’ve overpaid for meals that are mediocre at best, diminishing the overall dining experience. This combination of uninspired cuisine, steep costs, and indifferent service undermines the restaurant’s potential to be a standout choice within...