Pizza Hut — Restaurant in Long Beach

I placed an online order using the visa checkout feature since I had misplaced my debit card. I called the store twice to ask about my delivery and both times they said the driver was the way. I waited almost 55 minutes for my order to be delivered and once the driver finally arrived he refused to give me my pizza because I did not have my debit card with me. I was in complete disbelief, I have always ordered from this location and not once has the driver ever asked to show my debit card. I was appauled that after almost waiting an hour for my order, the driver refused to give me my pizza.I called the store while he was there and he smirked and laughed at me saying he wasn't leaving my pizza no matter what I did. I called the store to speak to a supervisor and an employee named steven said " I don't know what to tell you" he put me on hold and then hung up on me 3 times.They would not answer the phone after that, finally after constantly calling back I managed to speak to someone and told them I had never had this happen to me and that they need to be more consistent with their process and follow their policies 100% of the time so customers like myself are not inconvenienced. If they would follow this "policy" all the time customers would be prepared to comply. I asked for their names to file a formal complaint and the employee asked why I needed to know their names.Worst experience I've ever had the employees here were extremely unprofessional and have a complete disregard for the customers. The rude and disrespectful driver was named Armando and the employee on the phone that continued to hang up on me was named Steven. Huge opportunity for improving the customer service here customers should never be treated this way, save your time and money and take your...

The Worst customer service ever. I order my pizza online for a special promotion at 8pm. The pizza was SUPPOSE to arrive at my house at or before 8:42pm

I called in 9:11pm to see why it was taking so long? A young Lady verified my number and my address. I asked her why is it taking so long she LOL told me "its to many people in here ordering pizzas" she told me they're delivering it right now it'll be at your home address within 10mins

I called back at 9:37 and asked to speak to the manager. The manager answer the phone and said pick up or delivery. I told her the whole situation and she asked me for my number and she told me that they never received your order. I told her the time that we placed the order and she put us on hold. She replied that we gave her the wrong number our meal was cancelled because they couldn't contact us...

----think about it, they should of told us that when we called the first time----

manager name is ROSIE

She said we'll make your pizza right now and i can give you a discounts on your order.i asked for a free pizza because I waited for 2hrs. She told me no i can't give you a free pizza with a attitude. i just got off the phone with her. This location has the worst customer...

Ordered via app. The app give time count down and tonight the location was way behind. I was advised in the app it would be ready for pick up in 16 minutes so naturally I assumed it would be jumped in the car and went down parked and had 2 minutes left according to the count down. walked in and the guy say amount I pay and then was to it would be another 10 minutes they just finished preping it for the oven. A bit miffed but alright.. 10 minutes go by and the guy says it will be another few minutes. What ever im a little more then miffed.. so now its been over 25 minutes for a 15 min order.. get home the pizza's are not even cut all the way and makes a mess the cheese is stuck to the top of the box on both pizza's. The cheese bread sticks have like 1/2 cheese and1/2 none. I've been a life long pizza hut fan.. but this location.. makes me question if its worth it...