Winchell's Donut House — Restaurant in Long Beach

On Monday November 4th, 2024. An unknown White truck committed a hit & run injuring me and a child. I immediately contacted the manager at this location, who stated I would have to contact the corporate headquarters. I have called for a week, first person I spoke to stated they did not see the accident on camera with no date or time of the accident(first lie), the second person stated they will review the footage and contact me in a day or two(second lie). The third person stated the cameras do not record long(third lie). I have been in extreme pain and speaking to the Long Beach Police department who are pending a detective for my case. I have been coming to this location for a while now and I’m extremely disappointed in the inconsideration, lack of help and blatant disregard for a crime that was committed in front of this store. The driver got away because of this parking lot. I have asked for just the license plate. I do not need the footage. I will be expecting a call or text within 72 hours, please note that this case will soon be forwarded to a lawyer and LBPD. Please cooperate and...

I usually go to this store to buy some donuts and I decided to write a review today due to some unwanted service experience.

One of the staff was training a new hire making some shake. I been patiently waiting for them to finish whatever they are doing and then the phone rang, the staff training the new hire picked up the phone and took the order over the phone. This is what upsets me. I have been waiting there before the phone call and he had more time to take the order over the phone more than the customer who is already the store. Thankfully, the new hire recognized me.

The management needs to train the employees better like making sure they recognize all customers coming in. I felt like I been left out as if I don't matter there and giving priority on other customers who...

Upon entering, I noticed an employee was engaged in an extended conversation with a customer, causing a delay in my order. Due to this recurring issue, I decided to depart the establishment. Donut is nasty.

The lady that works here she was in the kitchen for 20 to 30 min. When another customer walk in she walk to the front she didn't greet me nor smile at me she just look miserable and unhappy. When the other customer turn she spoke to him nicely hi and welcoming him. She probably know and saw me on camera standing there for 20 min and see if I will walk out she did it on purpose. I don't come here a lot so I don't understand why she need to be rude to me...