Chipotle Mexican Grill — Restaurant in Los Angeles

I want to start by saying I am not one to do this. I was so excited to have Chipotle this morning because I frequently visit Chipotle often. As much as EVEN purchasing many of Chipotle gifts cards & gifting them to my employees. I will NEVER visit to this location again. Very disappointed.

I ordered an online order from my app that I use OFTEN for 10am pick up time today 8/9/24. I was sent a confirmation email stating my order was ready and to head that way. I arrived around 10;13am and the male employee stated they ‘didn't have my order ready”. On top of that- the rice hasn’t been made yet! While waiting the male staff working wouldn’t address his concerns because I expressed time wasn’t on my side. The vary reason why I ordered ONLINE was to avoid the wait. While waiting, I requested a drink (root beer). He didn’t honor my coupon on my app of a “free beverage”. Not only was the food not ready, nor the rice prepped. He wouldn’t honor the free drink on my app. I r- told this entire issue, just so we can come to some kind of clarity. He chose to charge me FULL price after the transaction anyway. This all took place while waiting for the food I paid for already. I ended leaving the establishment 22 minutes later after ordering ONLINE in advance off my app.

Chipotle Mexican Grill absolutely the worst experience. Whomever owns this specific location in the Sherman Oaks needs to be fully aware of how their employees conduct themselves. Their actions reflect the company at the end of the day. This message is put out there in hopes the people running this place will do better....

This is one of the worst chipotle locations I've been to. I order online and give them at least 15 minutes to finish my order and every single time my order isn't started until I get there. The whole point of online ordering is to have my order ready when I arrive. I can understand a few minutes, but not even starting it until I ask for it is absolutely ridiculous. To make matters even worse my order almost always has something wrong. For example today I ordered a salad and didn't receive the dressing for it. I work in the mall and was on a lunch break and didn't have time to go back and get it. I love chipotle, but I am extremely disappointed with this location....

I have to put a negative review due to bad service. I understand Chipotle gets a lot of online orders but the staff just walks away when you're trying to get their attention. The only woman who somewhat helped me just told me to wait, the guy making the orders you have to manage to yell to get his attention since he doesn't put the orders on the shelf to pick up . I don't usually put bad reviews since I worked in fast food but if I see a customer I would acknowledge them if they need help. Just a tip, might as well put the orders to pick up with the cashier since no...