Kura Revolving Sushi Bar — Restaurant in Los Angeles

Let's be honest, NOBODY who likes sushi is going to Kura because the food is high quality. Everyone goes for the experience and the novelty of conveyor belt sushi dining. I've been to the Torrance and Cerritos locations multiple times and tonight was my first time at the Sherman Oaks one. In comparison to the other two locations, this one definitely has the lowest quality fish and also the most limited menu. I went with my best friend tonight and it was her first time experiencing conveyor belt sushi. When we got there and checked in they were on customer 171 and we were number 289. We waited over 2 and a half hours happily and never complained to the staff because it's Friday night and understandably very busy. By the time we were seated, it was already way after 9pm but we were still very excited. We finally get seated and before we start with anything I asked our server if it possible for us to have separate checks and he confidently answered yes, they could absolutely give us separate checks at the end of our meal. Perfect, we finally start eating and my best friend is having a great time. We're having fun and finally eating after starving for hours. At the end of the meal, we ask for the check and our server seems to be having a difficult time with putting our checks together and he calls over a coworker (young, early 20's, red headed male) to help him. Let me also mention this is taking place out in the open LITERALLY TWO FEET from us. We can hear and see them. There are NO barriers or walls between us. If I stood up from my seat and stuck my leg out I would have kicked one of them on accident. Now, since another person is getting involved with our bill, it obviously catches our attention and we sit and watch while the red headed male server starts huffing and puffing, heavily rolling his eyes like his soul was leaving his body, shaking his head in annoyance, and complaining about us. After witnessing this literally 2 feet from us, we politely tell them if it's not possible and too difficult then we are happy to just split the bill. So the coworker (not our server) comes over and says something along the lines of "don't worry we have customers that ask for much worse and difficult tasks." The audacity he had to say that even after we asked to just split it to make things easier made us livid. Had we not been told BY OUR SERVER at the beginning of the meal that it was fine to have separate checks then we wouldn't have even asked at the end of the meal to do it! Even if he realized after the fact that it wouldn't be possible all that had to be said was "Hey, I'm so sorry but it turns out our system won't allow me to separate the checks that way, would you be comfortable with splitting the bill in half instead?" Instead, we got eye rolls and sighs. I understand this is a new location, people are still training and employees are new BUT I would like to think it's common sense not to do such outwardly rude things right in front of the customer. So now, we have long waits, mediocre sushi and a spoiled experience. This kind of behavior from employees should not be tolerated by this or any other establishment. I understand perfectly that work is crazy, stressful and I'm sure there are plenty of very difficult customers but the complete lack of professionalism in this case...

Very disappointing. Food is terrible. The sushi is equivalent quality to what you would get at 7-Eleven and not even as good as Ralph's market. And Ralph's market sushi is disgusting. You can't just show up and ask for a table. They make you download their app and request a table. The app tells you your wait time. The app sends you notifications when your table is close to being ready and to check in with the front door staff. I checked in with the front door staff. The kid had the personality of a styrofoam cup. Rude, couldn't put two words together, just a complete useless employee. I told him that I was notified to check in with you. He told me the message was automated and had no idea how long the wait time would be. I sat down outside and waited another 20 minutes and got another notification saying my table was ready. I walked up to the same useless employee kid and told him I got a notification and my table was ready. He didn't know what to do, He told me to wait another 10 minutes. I sat down and got another notification saying to check in for my table. I came up to him again and told him and he had a blank stare on his face. I literally just walked in and found my own table and sat down because this kid was a complete moron. They have a conveyor belt that goes around and around and you get to pick the sushi you want which is kind of cool. What's not cool is the fish has been sitting out there for God knows how long. It's definitely not fresh, It's definitely low quality and it's not good at all. The people working inside the restaurant, were actually very nice and helpful. When I asked for refills on my soda they brought them right away. When I wanted more soy sauce and ginger they brought them right away. The kid at the front door has no business having a job dealing with the public. I don't recommend this place if you're looking for halfway decent sushi. This place is just a gimmick with a conveyor belt. The food here flat out sucked. There is no other way to say it....

Seating partly drives this novel culinary experience. Yes, ymmv greatly. You may get lucky and sit where the plentiful options are refreshed by the kitchen or, you may find yourself stationed in the doldrums where the fishies and more desirable selections have been picked clean leaving lesser sides at best. The fellow dinners are a variable, but only nominally. Multiple people will want the same thing. It's can have the effect that one side of the restaurant may have slimmer pickings. The chance that enough then the other people sitting ahead of you on the conveyor belt, all wanting the same dishes as the other patrons. This flaw could be fatal and to some that have watched as a slew of open domes pass furtively by, quite devoid of highly desirable tasty morsels, it's discouraging enough to opt for standard Sushi. Indeed, better quality and lower prices are available but none with an exquisit zeitgeist as Kura Revolving Sushi Bar. The business model supports the unavailable options as a risk mitigated by a decent menu for kitchen orders.. by ensuring what options are available are worthy of seconds or a return another day. There are multiple dishes, let's say 30+ different plates, so it's more likely you don't get to try all the options anyways. There is some validity to the FOMO culture and a conveyor belt which may have only empties could fuel some ire... It must be said, the Kura of today much improved. More options, better quality but still only a few bites per plate. At $4 per plate, that small amount adds up quite quickly. $150 for two on a non-date night could've been better for better fare on the best of experiences. Woe betide a lackluster showing of cuisine. Worth the time at least once... Three times in so many weeks, and only one lackluster dinner course for one in the dinner party....