59th & Lex — Restaurant in Los Angeles

Disappointing experience, especially for this location where people choose to spend their hard earned money. Visited the place couple of weeks ago and fell in love with their nitro cold brew. Came back today for $11.00 glass of coffee, instead was served a glass filled with ice with a splash of nitro cold brew. I wanted to order another drink without ice, but Jose came to explain that the restaurant can't cancel the drink, even though I did not request the drink to be cancelled. I asked for another nitro cold brew with no ice, but Jose explained again that the manager, Eladio, forces the waiting staff to fill the glass full of ice even though they receive numerous complaints from clients, at which point I began to fill my Sunday coffee experience turned into a rip off. The person sitting next to me was shocked and asked me what I ordered, he thought I got alcohol over ice. J

For comparison, the photo is of the glass of water I requested "iced", the ice was filled 10%, but the water does not come cold, cold brew coffee however does. Now imagine, they brought me the same glass 100% filled with ice, over the top. How much coffee do you think fit in there after they added oat milk and hazelnut syrup?

Few questions for the manager, Eladio - Why did I pay for the glass of coffee when what I received is 3 sips coffee? It's disturbing that two weeks ago, when I purchased the same $11.00 nitro cold brew with not ice to go, this was an issue - so why is today different? Why do I not have the ability to order a glass of nitro cold brew without ice if I so choose? I was specifically told by Jose that nitro cold brew cannot be served without ice, they can do "easy" which is glass half of ice, really? Why can the glass of water be served with 10% of ice, but not nitro cold brew? Where can I view the guide to your serving...

This little cafe on Bloomingdale's 3rd floor in Fashion Square Mall is one of our favorite restaurants in LA. It may look strange to have a restaurant inside of a department store, but the quality of the food and service easily competes with many stand-alone restaurants in the LA.

This past Sunday we started with their soup of the day which are always a treat. I had the cream of tomato with garlic croutons. It was hot, velvety smooth with lots of flavor and diced tomatoes. My friend had the chicken lentil soup which he also raved about.

For the main dish, I had one of the daily specials which was the cheese melt with tomatoes and bacon. The cheddar cheese, bacon and tomatoes just melted in your mouth. The melt was freshly prepared and full of flavor. My friend had the turkey club which again was freshly made with crisply toasted whole wheat bread. We usually order their spicy mustard which is how all mustards should be, spicy! I don't know who they source their mustard from but its even tastier than the high end ones like Grey Poupon.

They have many other entrees if you desire something a little heavier. We have been there many times over the past couple of years and never had a bad meal. Throughout the meal, the service was friendly and very attentive. Its a nice escape from many other other destination restaurants and of course the overcrowded food court. They are pretty busy on the weekends around 12:30pm or so. So if you don't want to wait, go earlier or after 1:30pm. You will not be...

Worst customer service experience… I work at the mall and I go there for my lunch. Staff are very rude sometimes they totally ignore you.. specially yesterday I went there on my lunch break I’ve waited for almost 13 minutes no one greeted me . I had to raise my voice for attention. Finally an older guy approached with a horrible attitude. I have asked for a cup of soup he said we don’t have any soup today although the menu showed they had two kinds of soup in the daily specials. How could you be out of soup at the beginning of the day it’s only 1:30 pm. I’ve ordered a chicken sandwich waited for almost 35 minutes for my sandwich when I came to pay they forgot to give me my mall employee discount. Although they know me I eat there almost everyday and I mentioned I work at the mall . I asked the person about my discount he gave me a bad attitude and said no more discount. From today we decided no more employee discounts… well Mr no problem you sure have lost a good customer… and keep that 10 percent discount difference...