Chowking — Restaurant in Los Angeles

I ordered Beef Wonton and I said 2 chicken soup (the only items they have on the menu is beef wonton and chicken mami) so when I said chicken soup I meant chicken mami - I saw on the register that the cashier entered the correct items then he added $1 for bobba and I asked him why because I was just buying soup, he said that is the item they enter for soup(broth). So I gave him a $20 and he gave me more than $9 change which did not make sense to me, I should have paid more $7.99 for beef and $6.99 for chicken and then he blamed it on me that I said I wanted chicken soup (broth) which is not even on the menu - he should have verified what I wanted. Then he got the help from a female and I gave her all the change he gave me then she was asking me for $13 more which I said that does not make sense, I know what I bought cannot be more than $30! So she had to ask another guy to fix it, while they are fixing their mistake, they surely made me feel that it was all my fault, really the worst customer service experience I got, no apologies at all. They kept on going to the back to discuss I guess and the cook was going back with them. I feared that they may mess with my food and that is why I was not being mean to them when I pointed out their mistakes. Customers beware, always check your receipts. I will never go back to this branch.You need to train your workers better - in the past the staff there were always happy and treated...

Although the staff are nice, they need to put extra attention to the food they’re preparing. This isn’t the first time this happened and this should be corrected.

I don’t know who internally decided to not let the customer’s know if they don’t have an item available for them, but it is unfair for everyone who’s paying regular price for incomplete meals, especially during these hard times. This level of incompetence is spoiling the experience for customers. Shame.

As I said, this is not my first time experiencing this. The first time it happened, I just let it slide as I thought it was just an honest mistake. The second time, well, I thought something was up. But then, for the third time, it happened again today.

I ordered a Lauriat that should come with Buchi and 6 Spring Rolls. Without letting me know, they switched 1 spring roll with Siomai. Also, the meal I ordered should come with Buchi, but I found not a single Buchi in my order! Not sure why they failed to me know, but I surely wish they’re not just hoping the customer’s won’t notice.

Also, do not even bother calling them because no one will pick up your call. Worst customer service...

Very disappointed today. First time that something was wrong with my order, I shrugged it off (my beef wonton had no beef). But the second time (8:AM 5/26/24) is where I draw the line: the soup for the beef wonton had no flavoring/seasoning. I was very disheartened at first, but as I thought more about it I noticed that only the beef wonton was messed up. The halo-halo (which has a lot of ingredients) had all of the correct ingredients. My theory is that the people that did serve me the beef wonton (at 8:AM 5/26/24) actually eat the wonton themselves because—-although I understand the many angles of stress that comes with being a fast food worker—-this job could not possibly be that difficult. I hope you understand that I care deeply about the beef wonton, and respond by fixing this issue immediately and having management check those responsible for...