Sakura Sushi — Restaurant in Los Angeles

This review is about both their food and customer service. It has been a go-to sushi spot because it's the closest one to my house, but after tonight I have decided to never return and to drive further for better sushi and better customer service.

Food: It's hit or miss really. Mostly miss these days. I would always call in and get the Philadelphia Roll, to the point where the person over the phone would automatically say "Philidelphia Roll" without me having to say anything. Sometimes they put too much asparagus in them and it tasted too leafy. I take it out myself. The price is also twice as expensive as other sushi places around the valley.

Customer Service: This is why I will never return. I called in tonight to order my Philadelphia Roll and Spicy Tuna Tempura. It took them forever to pick up the phone. It rang at least 10 times. I know they have had issues with their phones in the past. Anyway, I showed up, paid for my order and left. When I opened the box I realized there was no Philadelphia Roll, but a California Roll instead. I love Philly Rolls so I had to return to get it. I figured they would give it to me without having to pay the difference because it was their mistake. When I showed up and told them they had made a mistake they still wanted to charge me. The woman said, "You told me on the phone you wanted the Spicy Tuna Tempura." To which I replied, "Yes, I did say that. And I said that I wanted a Philadelphia Roll, not a California roll." She responded, "Oh," and still refused. I ended up taking the California Roll because I didn't want to give them anymore of my money. Even if I have only ordered "take-out" I would always give them tips and asked for them to return that as well.

More than anything, I was really disappointed that I came all the way back because of their mistake and didn't get what I had ordered originally. That is very poor customer service. I will never be back and will not recommend this place to...

I work off Van Nuys and Roscoe. Now, normally, I am super picky and extremely fearful of trying new places. What can I say? I am a creature of habit. Anyway, I had a craving for sushi, so I Googled sushi bars near by my work. I needed a place that would be easy to get there and back within my lunch hour, and I was feeling adventurous that day! I decided to try something new! Upon my search results, I asked my employees if they had eaten there before. Most of them hadnt been. I decided to try it for myself based on other reviews by other people. The parking lot was annoying, but lets face it- parking lots SUCK EVERYWHERE. So I didn't count that as an issue. The sushi bar was easily found. +5 points for being able to locate off the busy street of Woodman. The hostess was incredibly sweet and very helpful! I only ordered a spicy tuna cut roll, a rainbow roll, and an order of veggie tempura. I only had to wait about 10 minutes for my order to go. It did not disappoint! The fish was fresh and smelled amazing. It tasted equally delicious. The veggie tempura was yummy too! I will return....

The restaurant used to be a great place to eat but now it's terrible. The female waitress was unfriendly and never really tended too us. I had a child with me and wanted a table instead was placed at the sushi bar instead one of the other tables that were available. Right in my face she said their was no tables available yet their were two available. Instead she gave it to another couple with children as well. The quality of the food is poor along with the quantity. My child ordered a full adult meal yet that didn't even satisfy him. If it couldn't satisfy a child how can it satisfy an adult?

Also the staff was also drinking on the job. It's sad this used to be a great place that I came with my family. I rather go 30 minutes in L.a to eat great filling Japanese food. I wouldn't even wish this place...