Church's Texas Chicken — Restaurant in Los Angeles

General manager by name of Rumma or Marumma or something similar to that possibly of Indian or Bangladeshian decent was very rude. She has no problem solving skills and her answer to everything is "can't do that!!". I ordered smokehouse chicken combo in advance for pick up. Upon arrival it was not ready and she said it would be another 20 min. I asked if the meal could be substituted to one of a similar price with the regular chicken because I could not wait. she said no because its not the same type of chicken. All I wanted was any combo worth the same amount I paid. She pretty much ignored me and my concerns. All she could say is call corporate to get money back. Small issue or dilemma that had a quick fix for the customer but she made the situation much more difficult. Most likely it's her CAN'T DO attitude is the reason why they are always...

Today's manager 6/2 at 3:00-3:45pm, my father who is an Uber driver went to pick up a delivery. While he was waiting the Latina manager was yelling and being disrespectful to her employee. Further, after he waited 30 minutes for the order, he asked the manager and she gave him attitude saying that he needed to wait longer. After he finally got the order, the lady went after to him and took a picture of him as he walked away because he didn't "confirm" his order. This person should not be managing at all. If she had a bad...

The manager is very nasty to people of color. She refused to make more chicken for the people in line. When asked to make plenty for all of the people standing in line she said 20 minutes ok cool so that angered her more. When she saw her culture people out numbered my people, oh she dropped plenty of chicken. My chicken was old my okra wasn't what I paid for a large order and got a plastic bag with soggy okra. This isn't the first time she's done this to my husband and I. Only reason we go there is because it 5 minutes...