Einstein Bros. Bagels — Restaurant in Los Angeles

I have ordered from this place multiple times specifically for their "Pletzels" Flat Onion Crisps, as they are one of the few places that make them. It’s important to note that you have to call in advance to order them; you can't just show up like you would for bagels. We rely on these for family parties, which makes their proper preparation crucial.

Unfortunately, on two separate occasions, I showed up only to find that I had received PRETZELS instead of the Pletzels. This mix-up ruined the events we were hosting. The last time this happened, the owner and manager assured me that since this issue had occurred twice, the next order would be complimentary.

Today, I went to pick up my order, mentioned this prior conversation, and was met with confusion. The owner seemed to have no recollection of our agreement and did not write it down, despite the fact that another employee who was present at the discussion remembered it clearly. Yet, I was still charged for my order.

I’m truly disappointed with how this situation was handled. Customer service should be a priority, especially for loyal customers. I hope this issue can be resolved, but for now, I can't say I will be returning...

I’ve been a loyal customer at this bagel shop for a long time and have always appreciated the food and the atmosphere. However, I’ve noticed a troubling pattern that I can’t ignore anymore. There is one employee in particular who consistently treats customers differently based on their skin tone. I’ve seen people with darker complexions either ignored, told the register isn’t working, or simply not served with the same respect as others.

It’s disheartening to witness what feels like blatant bias in a place I once enjoyed so much. I’m sharing this in hopes that management takes it seriously and ensures every customer feels welcome and respected. Until then, I’ll be finding my...

First time trying this place for breakfast! It was pretty yummy and the bagel had a nice texture. Minus 0.5 star for cleanliness though and the other minus 0.5 for customer service. Like I said, first time here and the server wasn't too helpful. I panic got the first bagel name I could read off of the display ( it was good though). In terms of price, It is a little over priced compared to other shops and ingredients. I admit the whole ensemble was pretty good which bumps it up to 4 stars. Might not be a regular, but might stop by...