El Pollo Amigo — Restaurant in Los Angeles

Don’t online order here or eat here if theres any chance you’d have a mistake in your order that you’d want to have a reasonable response to, like giving the missing item or a refund… i eventually after a crazy and frustrating experience conversing with the cashier, was able to get a replacement for the missing item from my order because the female cook got involved and made it for me. But the cashier was the definition of unhelpful and would have had me walk away $9 short with no food item if she hadn’t gotten involved (thank you to her). Apparently there is absolutely no way to contact an owner or manager too if the employee is being...

Thats if I would even give a star I wish the owner would knw what kinda staff he has working there I went in to pick up a big order and I was treated like I was a MINORITY and I was BELITTLED and THREATEND againsy by a young cocasian girl that seamed to be the one incharge I was at such a loss for word at her atitude and how she made me feel that I jst ducked my head and left because I did not want to engage in a argument with someone like that she was just a very awful Human.... I would never go back to this place and I would love to talk to the owner about my...

Was much better a year or so ago. Their chicken tastes decent compared to others nearby. The main reason for my low rating is their customer service. For some reason almost every time I go here I don't get a warm welcome like others or i get attitude from the person behind the register. The last time I went here they turned me away saying they turned off the stove and put everything away, yet there was still at least 10 mins left before closing time. If ur gonna hav bad service then at least have...