McDonald's — Restaurant in Los Angeles

The worst service ever! Group of youngsters working at this location with the worst attitude. I was at the drive-through one guy came and made me back up to the other side to close my side and only have one drive-trough. Right away no welcome just ( what’s is your order ) I ordered a mocca frappe but regularly that’s a lot of work for them to do so he said ( just regular coffe and soda ) left me at the dryway talking like I was doing my order but nobody was listening lol. Then again ( yes what is your order ) I made my order and he said ( just to let you know in advance ( I won’t add anything else after this point ) meaning that if you want to add something in case you forget that was not going to be possible. Then at the payment window a guy in his 22 to 24 years old with a not welcome attitude charged and I went to the next window to pick up my order 5 burgers and fries so I ask for catchup because if you don’t ask they won’t give you any it is a classic! I said can I have 15 catchups please and he responded ( 15 catchups ) like meaning ( that many ) I told him yes 15 is 5 burgers and fries man? This location is just bad. 11:00pm 02/21/2025 avoid this shift. They youngsters don’t understand that’s a job not their home to act the way you want. New generations really scary how...

I gave this McDonald’s three stars because I understand fast food employees face a lot of pressure, and much of it isn’t their fault. However, I expected better handling of situations within their control.

I placed a breakfast order through the app before the 10:30 AM cutoff and paid five minutes before arriving at the drive-thru. When I provided my code at 10:31 AM, the staff consulted the manager, who refused to fulfill my order, citing the menu switch to lunch.

If the app allows orders until the 10:30 cutoff, those orders should be honored. One minute shouldn’t invalidate an order placed in good faith. The burners didn’t magically shut off at 10:30, and it’s frustrating to now wait for a refund or waste time resolving this in person.

No blame to the employees, but this was a simple managerial decision where corporate policy should have prioritized customer experience.

UPDATE: 2 weeks later never got a refund. I can’t even see a receipt because I never got my order and no receipt is not available on the app. The app shows there’s an order that was placed....

Honestly the service is terrible. They are super rude especially the girl with the red hair. I confronted them about my order being messed up and they totally acted unprofessional and talked about me in-front of me. The manager lady especially said I was “ extras”. I’m paying for the food what do you mean I’m extras. I had ordered 3 Oreo ice creams gave me mocha frappes instead I asked them for the oreo and then they got mad and said they didn’t have none. I got off because they didn’t add something’s to my order and they said if I wanted them added I had to get off .. when getting of to order again I seen them hand an Oreo ice cream to a man. The ice creams were for my kids … wouldn’t recommend this McDonald’s. If I have really hungry don’t even pull up. Bad service , bad...