Orange Door-Nikko Sushi — Restaurant in Los Angeles

Just had a very strange experience with this restaurant. I ordered via Uber eats and when my order went through I noticed I had unintentionally somehow added 4 spicy tuna rolls and had only meant to order 2. I immediately within about 30 seconds of the order being finalized called the restaurant, I wasn't hoping for a refund or anything I just simply wanted to change the two extra spicy tuna rolls to literally anything on the menu that was equal or lesser value. Literally anything, of which there were many options. I even asked for just a plain California roll in place which was 5$ cheaper. No. The manager, or supposed manager would not budge on the order even though it had not yet been prepared and had been ordered under one minute prior. She was adamant that the only thing I would be able to review was 4 spicy tuna rolls. This wasn't a small order either it was an order for owe 100 dollars worth of food before driver tip. I just cannot conceive of any situation that would have made a simple order change (at no cost in price to the restaurant) would have been too much to accommodate for a customer spending over 100 dollars with the establishment. Very poor customer service and now I'm left hoping that my food is intact upon delivery after the "manager" was so incredibly rude on the phone. Don't be drawn by the 2 for 1 specials there's better sushi for your buck elsewhere, with maybe the bonus of being treated as though your...

I’m a huge fan of their super lobster roll but not a fan of the customer service I just received. I walk in at 11:13 pm because it says they close at midnight & she says “ no we close see” I show her my phone with google maps up & their time stating “12am” & say “so although it says midnight you close whenever you want. That’s sad cause ppl have to waste time driving over here” she then says “yeah no see kitchen closed,you pick up?” & I said no i want to order... then after I reiterate that the timing should be fixed she says “what do you want to order?” & guess what my order is made with the kitchen being “closed”... I then say can I add cream cheese(per usual) & again I get “no we can’t” she then proceeds to ask the guy after I told her I always get it that way & guess what there’s cream cheese in my roll... all of this could have been...

Came here randomly with a friend, as we were starving and waiting for the traffic to ease. We walked in, and the customers before us were just leaving with their to-go orders. Took a few minutes to look at their menu, and proceeded to order a roll for myself, then another for my friend, for a total of 2 rolls. First roll came out within 10 minutes, while the other took an additional 15 afterwards... Ive worked sushi for 3 years, and in an empty restaurant, it should not have taken that long, no matter the ingredients involved. The staff also looked so displeased with their jobs, and it showed in their service, as well as in the overall cleanliness of the establishment. I'm all for trying "hole-in-the-wall" spots to support small businesses, but this definitely will not be a spot id first choose to...