I'm writing this with a heavy heart. My brother took his last breath on the lower level parking of this Tommy's property May I add that this parking had zero cars yesterday and only one car today that belonged to the employee Chris. It was a small memorial with a cross and flowers flickering candles a way to honor him and be closer to him
When we returned this afternoon everything had been removed. I asked the manager, Katherine, what happened. She called corporate but refused to give me a name or contact. When I pressed her about where the memorial went, she said, "My guess? They threw it in a bag and tossed it in the dumpster," with a completely cold and emotionless expression.
Not even a "sorry for your loss." No compassion. No care. Just dry and ice cold it's policy and indifference.
That wasn't just a cross. It was love, grief, the only place we could go to feel close to him as we wait and plan his funeral. And they treated it like trash.
Shame on Tommy's and Katherine for showing zero empathy to a grieving family. Businesses like this need to remember we are human beings. Not everything is...
Read moreGood location, right on Foothill Blvd. Old school Tommy's. Burgers and fries are faithful to the original on Rampart. Covered outdoor seating only, permanent picnic style mini tables, small parking lot with less than 10 spots, entrance on Foothill Blvd, exit on side street. The exit is down a steep incline, so low low clearance cars are a bad bad idea. This is a walk-up location only, no drive-thru. Good spot for a quick Tommy's fix while out and about. Seating is right behind the sidewalk along Foothill, so lots of traffic sounds, however it's never been so bad as to be off-putting, I mean it's Foothill Blvd for Pete's sake... 😋, Watch the cruisers on a summer night and eat your Tommy burger!. If there is a restroom, I've never seen it. (Never asked either). Napkins...many napkins available...
Read moreIn my nearly 49 years of touring every Tommy's location, we stopped in here today 3:30pm on 4-13-24 in an unusual storm. The reason I mention the time and date is because the staff on this particular shift was the best of any I have experienced. They were like a well oiled machine. With only 3 on staff and a long line moving so fast you wouldn't believe it. The main guy at the window was a stud. Very articulate, very fast and it was impressive enough where we weren't the only patrons that noticed. Bottom line is the food is great as always, but this location on this day at this time was performing at a higher level than we had ever seen. Now we are off to the next Tommy's for more discovery of the welcomed nuances of each Original...
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