Starbucks — Restaurant in Los Angeles

I will never get another drink/item from this location again. Their service was great. Their drinks were great. So why am I not coming back? Because their bathroom was absolutely disgusting! And, imo, when dealing with food service, if their bathroom is disgusting what does that say about their kitchen/appliances? The bathroom looked like it hadn't been cleaned in at least a couple of days and that is unacceptable for a public restroom. If they can't take a few minutes every couple of hours to tend to the bathroom then they aren't cleaning the kitchen/other parts of the establishment either, imo. I am NOT BLAMING THE EXTREMELY BUSY WORKERS. This is an issue that management needs to address. Management needs to make time for the employees to be able to do their jobs (in this case cleaning). A barista can't be expected to be thinking about cleaning a bathroom when they are slammed nearly every minute of their shift (btw, I'm not a barista or in the food industry, this is just my laymen observation). Management needs to set aside time in each shift for cleaning to be done EVERYWHERE, NOT JUST IN THE BATHROOM. Again, if the bathroom is being neglected what other things are being neglected that I CAN'T see? 🤢 I'm not going to be a customer at this location or any Starbucks location with this disgusting problem until they get their act together and learn how to keep things in an EATING ESTABLISHMENT clean! SO...

I went to this Starbucks on Thanksgiving through the drive thru. When ordering my first drink, customer service was great. But once I was asked if that completed my order and I said “no” the barista change its tone of voice. Then I started to order my second drink, the barista kept saying “is that all”. I wasn’t done ordering so I told him that I wanted my iced peach green tea sweetened and he told me, “you do not need to tell me you want it sweetened, it’s already sweetened”. I mean I was just trying to explain how I wanted my drink because in other starbucks if I don’t say sweetened, it will not be sweetened. I was just telling him and he was all rude about it. When ordering my last drink, he kept saying “is that it”.

It was frustrating trying to place an order when all he kept saying was “is that all” or “is that it” after asking me what size I wanted. That guy with the tattoos on both arms/forearm needs to work on his customer service. I don’t know if he was having a bad day but you do not bring that type of...

drive thru line was long i waited for 40 minutes. Once I was ready to oredered I ask if i can have a tall vanilla frappe and a caramel frappe too manager Ricardo was very rude and said they didn't have Frappuccino? I said it was disappointing because I waited for 40 mins and i wish there wasa sign so I didn't wait. He just ignore me and I said hello still seeing if i wanted something else but the way he was dismissive I didn't want to spend my money here like i wasted my time so I just ordered water .. once i got to the front Manager Ricardo said here is your free water like very condescending instead of receiving apology for not having a sign outside, I got an attitude like I did something wrong. VERY DISAPPOINTED AND DISRESPECTFUL to their customers. I didn't want anything else because I didn't understand how you couldn't make 1 frappe . Please retrain management that has no customer service but instead has a...