Starbucks — Restaurant in Los Angeles

Never dealt with this level of scamming. I'll let the picture speak for itself. This is my "Grande in a Venti cup" of Iced Coffee. Honestly, I feel sorry and downright pitiful for this, but people deserve to know that this is just another one of "those Starbucks" that you often hear about.

¬ Self-proclaimed Manager possibly lying ¬ No receipt provided for my order (by the "manager") ¬ Skimped on my drink BIG TIME, TWICE ¬ Refused a refill (within 30 mins span)

The self-proclaimed "manager," Rachel, (she was in a regular green Starbucks uniform apron, whereas Managers usually wear an all black apron) was the one to take my order. Its crazy that the "Store Manager" is the one that is doing this. The only reason I even asked for a manager to begin with is because I was refused a refill on my iced coffee that was ordered less than 30 mins prior. Apparently stepping outside for a smoke disqualified me from the refill. Yes, I'm very well aware and respectful of the "same store, same visit" rule and never take advantage of it. I explained myself, and it was clear she was sticking to her decision and when I asked for the manager, of course she said it was her and I wasn't about to waste any more time, so I ordered my second iced coffee (probably wouldn't have needed if my first one skimped). Rachel then prepared and handed my order for Iced Coffee - Grande in a Venti cup, asked for a side of half and half... Didn't get a receipt upon ordering.. I asked for my receipt moments later after she gave my drink. I felt something was off so when I got home, lo' and behold, skimped! Hate to state the obvious, but the whole point of the bigger cup is for me to get a full 16 oz coffee. That's two in a row they scammed me out of. With the amount of people they do this to, another class action is imminent... Matter of time... I believe one (if not more) have been...

I am disappointed with your staff who look like LGBT but I didn’t notice his name. Responses to me with not good manner and bad service mind. I just need to know that when I ordered via mobile app then app notified order done, actually I not found my drinking ready on counter when I arrived. I just need to know what wrong, look like no one notice my ordered, so I ask guy, character like LGBT paint his eye tail with black color, I asked about what’s issued about these kind happened I just need to know the reason for my understanding. But he asked me back, what’s a problem I already got a drink what’s my problem? I said I just need to know, but his manner and his responded to show bad service mind to customer. This kind of behavior is not proper for doing in service function. He should do a job in back of counter don’t let him work in...

If I could leave no stars I would. I came to Starbucks to start off my day great like everyone else unfortunately I did not. I ordered my usual coffee it was my first time being at this location. Now I’m someone who doesn’t care about money. But even I will admit Starbucks can be in the pricey side but it’s okay if you’re getting good quality back and good service but I did not get that today. Not only did they make me wait 20 minutes for my coffee and I was running late I kept asking if my coffee was ready. By the time they gave me coffee the cold foam was watered down. Okay. Fine. I left and as soon as I drink it. The taste was a bitter taste I see they gave me the wrong coffee! My coffee was watered down, the foam was water down, I waited 20 min this was unacceptable for a franchise to be “expensive” and not...