Del Taco — Restaurant in Los Banos

Update 1-7-24 230a, yet again I happen to be here at the right time (which is crazy because this was very unplanned on being here at this point in time and needing gas also) I felt blessed to be able to meet the worker who i found out her name is Itzel ! She is going to make me gain allot of weight lol if I lived close to this area haha. I don’t know why but it’s always the best made tasting food even the basic snack taco 🌮! Thank you again for the spectacular effort you do Itzel 🫶 your presence and attention to detail is impeccable. Unfortunately I don’t think I will be going through this area for a long time but she definitely makes me want to make any excuse to swing by for the magic she performs with food and atmosphere.

The young lady with nose ring (2am 11-26-23) was pivotal for me, she was kind and the food she prepared was the best I’ve ever had at any del taco, and I’ve been to about 100 different locations. The energy and care she put into the food was remarkable, her attention to detail is unmatched. I’ve been in a funk for some time and with the experience I just had made me write this up. I will make an effort to visit this location as soon as possible, I live in San Diego and I was just passing through headed to Chico. The impression she left me I can’t fully express how impeccable timing it was for me. I doubt she will be there long because her potential is limitless, all in a less than a minute interaction! Thank you 🙏 who...

This Del Taco Franchise is one you may want to stay away from. I ordered my Taco plate based on the recommendation of the cashier. She said it was $6.99 the total wad right under $10.00 I asked her why do much and if something else eased aged to my order. Nope, she couldn't explain why my order was so much. So I checked the receipt and the price is $8.99. No apologies for not knowing the prices of her product. It took several minutes to get my food. I order eat in, and I waited patiently. They were not busy in the dining area or in the drive- thru. When I finally got Mitt Ford, it was cold, the chicken taco was dry and it was barely warm, the tortilla f et lt like they just came out of the fridge. The cilantro was black! No thank you! I don't want this food. I took it back, the manager rolled her eyes at me as if I was bothering her. They gave me a new plate of food. Still was not the quality I expect from DelTaco, she gave me dried up reheated chicken again. It was warm not hot this time. The dude who stood in line behind me brought his order back to the counter too. The manager tried to blame the dude...His order was wrong too. Is this...

I hate to say bad things about a business. But my experience today at this location, Santa Nella, CA, was sub-standard. Let me first note that the staff was not part of the problem.

Having worked in food service for nearly fifty years I could see what was wrong in an instant: a lack of organization and process. Fast food is about transactions that occur quickly, repeately and simultaneously all day long. A well-run fast food operation has dozens all happening at once.

This Del Taco had the same transactions going on but in a serialized fashion.

What should have taken seconds ended up taking minutes.

Nothing bad happened. Everyone got their food and drinks and we were all pleasant with each other. But there we all missed out of the magic that happens when we all pull together and make everything happen like a well-rehearsed ballet.

Strive for excellence. It pays a...