CC's Coffee House — Restaurant in Louisiana

Fraud...This is the worst CC's I've ever been to. I love CCs and have been going for years but will never go back to the Metairie Rd location. Service has been consistently bad for a while now but this last visit takes the cake for sure (which is the reason I'm writing this review). After repeating my order 4 times at the drive thru and having it repeated back to me twice, I get to window and they repeat the wrong order back to me again (no clue how that happened if it was repeated to me correctly). After straightening that out for the 5th time, I get my $25 order and it's awful. The two mochasippis were melted and food items were burnt and dry (clearly from being microwaved too long). I just left because we didn't want to deal with the hassle, but then I my bank alerts me of a charge and noticed I was charged $7 more than what I was told at the window. I search my to-go bag for a receipt trying to figure out the discrepancy but there wasn't one, so I call the store. Long story short, a tip (that I did not authorize) was charged to my account and boy was I very upset. I do not mind tipping at all, but this was completely unacceptable. I was told that the employee who checked me out "accidentally" added a tip to my receipt. Are you kidding me? Who accidentally adds a tip to that kind of experience? The manager continues to explain that the buttons they use are just pictures and that explanation made even less sense to me. Does CC's seriously not have a clearly depicted tip button? Regardless of how much the tip was for, it was not authorized by me - and that is fraudulent. The manager attempted to refund me the tip amount only but after the hassle to place the order, driving nearly back to my house and then having to turn around, AND the coffee and food was bad, I requested a full refund and wanted to return everything - I didn't want anything. Who knows how people this may have happened to. If going to this location be sure to receive and check...

Today I waiting in the drive thru line for 26 minutes....27 minutes in a coffee drive thru line from the time I ordered to the time I got my coffee. Not to mention...I pull up to window, finally and the lady goes to hand me the wrong drink...I explained I didn’t order that and that I ordered 2 grande E22’s....so then she closes the window and RINGS MY DRINKS IN AFTER ALREADY WAITING IN LINE FOR AT LEAST 22 MINS! I see her ring the order in on the screen, grab two cups write on them hand them to the other girl and NOT A SINGLE APOLOGY!!!! I had to wait another 5 minutes at the window for my drinks to be made that should have already been made!!! Honestly they didn’t even look like they had ANY pep in their step....just literally taking their time as if I didn’t just wait in line for over 20 minutes. I work in the food industry and there are sooo many different ways that situation should have been handled!!! Not to mention, you can’t even get out of the line until your one car behind the car at the window, so at that point of course no ones going to leave the line....this experience upset me and made me late for work!!! I live down the street from this location and get coffee on the regular which does always take much longer than a drive thru should but this time was by far the longest and the...

Omg!!! They politely fu€ked my order twice🤣🤣🤣 So I asked for extra caramel drizzle in the cup of my Mochasippi which seemed foreign at first but they assured me they understood I drive away with a drink that I can't even sip because there was SOOOOO MUCH Caramel in the cup... the drink also tasted like milk and coffee no ice at all lolol I go back I'm not even angry at this point I just want a new drink, I arrive and explain to them the drink isn't right they apologize and are very nice about it as was i, the drink is remade, i drive away take a sip and at that point i was mad 😠 the drink was horrible tasted like milk and ice it was gross, i was to mad to even go back because I swear i would've went viral 🤦🏾‍♀️ NEVER AGAIN!! I usually frequent the one in gretna because ALL the other ones I go to are just as bad as the last however Gretna has a different crew or something because they've been messing up too with sent me to Metairie Rd. 🤦🏾‍♀️ I'm gonna have to start going to Starbucks because I've given CC'S To many chances to mess my...