Starbucks — Restaurant in Louisiana

On this evening I place a mobile order for a Cafe Latte thru the drive thru. I erroneously selected the College Drive location which was the previous location of my Friday order. When I arrived at Port Allen’s location the individual asked if I was sure of the mobile order because they didn’t have one. I rechecked my phone I realized my mistake. I asked if I showed the order and payment can they remake the order I was told that I had to go the College Drive location to receive this order or this location can refund the money for the order and then they can reorder because this store will lose out. I didn’t understand this concept because remaking it would mean Starbucks was balance/even and a comment or whatever was needed could justify the order. That’s just my way of understanding checks and balances because of my profession. The misunderstandings could have been avoided only if she looked at the mobile order and comply with Starbucks procedures. Anyway while in the drivethru I called College Drive location and Anna heard the conversation with the barista stated they did have my order but I should be able to show the phone and PA barista should be able to remake the order.

Anna was the barista at the window and her customer service skills are lacking when interacting with customers that are questioning her or trying to get a clearer understanding to why the order cannot be made, now grant it my positive note of Anna is some days are good days it’s just when someone question her and in CS jobs she will have to adjust to the environment because she can not change from day to day or base on her mood for that day, hour or time. Anyway I felt the disrespect came when I asked her name and she spelled her name Anna that was unprofessional and immature we are humans and saying her name was fine, it’s a way to handle situations properly. Again this could have been avoided if she would have looked at the order and yes after her tasteless and rude way of saying next time pay attention when ordering I then asked for a refund. Someone needs to speak to Anna regarding handling customers and in this case if an order was erroneously made help offer more help so she can continue with needs of the store to be done and the customer can move out of her way. I have spoken to the 800 number regarding her interpersonal skills and it has been noted, but they said the same thing all she had to do was remake the order because I have a current receipt. Thanks to the guy from CS. I hope she gets help with handling difficulties and different situations and I just hope she is teaching the current baristas the accurate and proper way of...

Diamanté the store manager assistant manager Miss jay Store employees miss treasure and Mr. Gabriel are the best hands down on caring for their customers I have never met such sweet people that care so much about their daily customers as these people. I lost my dad January 25, 2022 and they’ve been nothing but nice to me they’ve helped me through these trouble times they gave me their condolence they listen they pay attention they know my name at the intercom I know their name before I see them this is just a great store to work for and I appreciate everything they do I pray Starbucks sees this and give them a raise or whatever employee appreciation month because they need to be noticed hands-down this is the best location ever. Sometimes they’re out of things but they’ll make a way to Get you what you need I love y’all. Y’all’s friend forever Taren Jester. The story on how I began to drink Starbucks my dad had a major heart attack September 25, 2021 and the next day he got out of surgery he asked me to get a cup of coffee ever since that day I go to Starbucks my dad had open heart surgery October 2, 2021 he lived for great months and passed January 25 due to Covid on my way to Starbucks I cried all the way there because my dad told me if you drink Starbucks every day you’re not broke LOL and when I got to the window my order was already taken care of they really do take care of their people I really appreciate y’all being here for me great store. 10 out of 10...

Today I went through the drive thru. My order was $10.18. I gave the girl at the window a $20 bill to add to my account using the app. I had $3.78 on the account before that. When she gave me my drinks and receipt, I told her it was wrong, that it showed a balance of $0. She told me it would show up in the app later, that the app is slow. She then slammed the window closed. Later, I checked and my app still showed a balance of $0. I went back and went inside. I told her that my balance was still $0. She still insisted it would show up later. I told her the balance had always changed almost immediately. She offered to void my drinks, which I took her up on. She then she said I should be happy since I got my money and free drinks. BUT there was still NO money on my card!!! I logged into my account online, nothing. An hour later, my original $3.78 came back. I looked at my history. The $20 had never been loaded on my card. So it never showed up on my card. That register should have an extra $20 in at at closing.

The customer support people were very nice and resolved the issue.

I will not return to this...