Starbucks — Restaurant in Louisiana

This is my favorite coffee shop by far! I love staff and service SO much, and I come here everyday. Most staff members know me by name now. This is why it pains me to write this, but I am disappointed. There is one employee named Sydney who ALWAYS messes up my order (the same one I get every single day) and then she always has an attitude about fixing her mistake. For example, I always get a flat lid on my VENTI drinks..and I ALWAYS say it at the speaker. I order my usual, flat lid and venti and I get a big lid in a tall cup? So I simply express that’s not what I ordered and that I needed the bigger size with a flat lid. After this, the lovely window lady tells Sydney the problem and Sydney chose to yell loud enough for me to hear her that “she needs to say that at the box” like excuse me? How unprofessional, wrong, and INCORRECT. Every other order taker is so lovely and even writes my name on the cup because they know my order so well. I expressed to Sydney that I DID state my entire order at the box and she ignored me. Her solution to making my drink the wrong size was to pour the smaller drink into a bigger cup and add ice with more cold foam. This is unacceptable..especially on a Monday morning at 7am. This is the second time Sydney has completely messed up my order and had an attitude about it,...

My husband and I live near this Starbucks so it’s our go-to for any road trip or work route. He has sat inside many times to work on things and they almost instantly knew him by name and greet us very enthusiastically every time we go in! Drive thru service is always quick and pleasant, never robotic or rushed. You always feel like the baristas have time for more than a “here’s your coffee, have a nice day.” We brag about this location to everyone we know. It is WAY different from the overly-corporate feel of most Starbucks we’ve visited in the past, in fact we used to go out of our way to avoid getting Starbucks because we rather cozy, welcoming coffee shop atmospheres and of course we are loyal to PJ’s because we worked together at one! This location delivers that inviting vibe you don’t get at most chain/corporate cafes or restaurants. We appreciate the baristas and management here! Writing this after they handed me a note today that read “You keep us smiling” for a kindness week thing they’re doing, so I just thought I’d return the favor. Keep being awesome, guys! Yall...

Went here to purchase $500 in gift cards & the associate told me over the speaker that they were closed. I was attempting to ask her if they still had the gift card promotion going on so I could decide whether to take the 15 minute drive tomorrow or just buy at the grocery store. She refused to answer me. When I drove to the window, two women were cleaning. I yelled out “ma’am I just have a question about gift cards, I don’t want to purchase anything”. I even knocked on the window and the shorter female whispered something the talker female something. It seemed as if she said “don’t answer her” from reading her lips. I knocked on the window and let them know I know I could hear the noises from them cleaning so I know that they could hear me. They could have literally answered me without even opening the window. A simple “sorry I can’t answer that right now” would have been better than...