Taco Bell — Restaurant in Louisiana

This has always been my favorite Taco Bell in our area. Unfortunately, it has significantly declined as of late. Within the last 18 months I have been turned away because they were "only filling Door Dash orders." Additionally, when I have been able to order the wait times have been pretty long (for fast food and especially Taco Bell.) Last night, I was trying to accommodate for the slow wait times so I ordered ahead using Door Dash. I showed up at the allotted time and got in the drive thru line because the lobby is closed. When I got to the order box I told them my name and that I had a Door Dash order. "Yes, Ma'am. Please pull to the second window." Then I waited, and waited, and waited, and waited... I was in line, stuck for 35 minutes. There were cars who had already ordered behind me jumping the curb and leaving because we had been waiting so long. When I got to the window. The window attendant was very polite, but also very confused or just upset. (I can imagine why.) She tried to give me the wrong drink, so I corrected her. She did give me the wrong order. I told her my name again, gave her back the wrong bag, and she apologized. When I got home and opened the bag, it looked as if the items had been put in up side down and thrown from person to person in a game of catch. Every item was cold and dry. I was missing items. And the cinnamon twists tasted like burned oil. I know everyone has struggled to modify their businesses to accommodate to our new normal, but it's been 2 years. Taco Bell, it's time to get your...

I ordered online and when I pulled in and tried to pick up my order in the lobby a worker was standing outside. She then told me the lobby was closed. When I told her that I had a pickup order, she then said that I had to go through the drive thru. I went through the drive thru and confirmed my name on the screen and the window and they gave me my food. When I got home I realized they gave me the wrong order even though I confirmed who I was multiple times and my name was nowhere near close to the name on the wrong order they gave me. So I drove all the way back to the location and double checked that their lobby was still closed and went through the drive thru. I told them that they had gave me the wrong order and pulled to the window. I handed them back the order that they mixed up and when I tried to get my correct order they looked at me like I was crazy for giving the wrong order back and wanting my actual one. They kept repeating my name over and over and looking at me in disbelief that I could be the one on the order. When I told them that yes that was me they finally reluctantly gave me my order and gave me a rude look. When I pulled around to leave I look back at there lobby and saw that they in fact had customers in there because I saw two gentlemen leaving the lobby as I left. Safe to say I will never come back to this location I have been coming here for years and they truly messed up in so many...

I have been to a lot of Taco Bell’s in my day, but this ONE takes the cake!!!! They can’t ever seem to be able to do ANYTHING anymore. Cause the Sonic directly across the street is ALWAYS FULLY STAFFED!!!!!! I live right here. It’s the closest. BUT THE WORST!!!! Are they open, are they closed, who can order, who can’t, how much can you order, ….. wait in line cause everyone else is. They just as upset too. It was crazy. And to think SONIC directly across the street has NO PROBLEMS. JUST THIS TACO BELL. Sooooo, tonight SINCE pandemic kinda over….. I thought I’d try again….. let’s see what happens….. I sit in line wait for 18 min and now it’s almost 11 pm and it’s my turn to order. I proceed to order and they tell me 3 is the max. So I order 3 $5 boxes. Wait, They meant 3 total items, including the drink…... I couldn’t even order a #1. There’s 4 items in a #1. They told me nope, it has 4. AND NOW there’s only one way in and one way out of the drive thru. THANK GOODNESS FOR SONIC RIGHT ACROSS THE STREET!!!!!! I’ve got 4 people at home to buy for and now they only will let you order 3 ITEMS!!!! WOW!!!! I just don’t know what to do anymore. I guess not eat there and write a bad review!!!!! It’s horrible at the Taco Bell in West Monroe Louisiana on Cypress Ave across from SONIC and Walgreens. When will the...