Bella Rosy Pizzeria and Italian Restaurant — Restaurant in Lower Providence Township

As a sales and customer service professional for over 10 years, one thing I know to be true is that a customer should always be valued, especially in today’s challenging climate. If you, the person reading this, feel you should be valued and respected as a customer, do not eat at Bella Rosy. You’ll receive no respect or appreciation from the owner, Sal, who is a joke of a business owner and an even more repugnant person. It’s a shame Sal doesn’t have as much common sense as he has excuses because he allowed a $156 bill to cause him to miss out on thousands of dollars in future business from our family and friends alone.

On Saturday, June 23rd, my family dined at Bella Rosy as a party of seven. We were there to celebrate my mother’s birthday. She chose Bella Rosy because it used to be one of her favorite restaurants. Over the last year, my parents & aunts and uncles have been semi-regulars; their most recent visit was just a couple of weeks before this one. Neighbors of theirs have also been several times due to their recommendations. This time, the experience was nothing short of terrible.

The night started out with some red flags, but nothing we weren’t willing to tolerate. Our server forgot to bring a couple of cups of ice (and was mostly invisible throughout the evening), our appetizers took a while to arrive, and our (small) salads took even longer. We didn’t complain or even mind so much, as we were all talking and enjoying each other's company.

Finally, after another extended waiting period, our entrees were served. Everyone’s order came out except my brother’s. We all took it in stride when our server said there was an issue with the ticket and his entree (one of the night’s specials) would be out a little late. He has special needs (Down syndrome), so we all decided to hold off on eating our dinners until his arrived, as it would be hard for him to understand why everyone was eating except him. After 36 minutes, his dinner was served, and it was the only hot meal on the table.

Our servers were apologetic, but we never received a visit or explanation from a manager or owner. When we requested to speak to a manager, we were told he had already left for the night but would be coming back to speak with us. It was surprising to hear the owner had left before 8 pm on a Saturday, but after meeting him, it made total sense. I’m not sure Sal likes interacting with customers at all, let alone when an issue arises. He seemed less than thrilled to have to come back to his business while it was still open and assist paying customers.

Sal offered no apology and only excuses for our experience. The word “sorry” never came out of his mouth. He showed no sympathy for the situation or for my brother. He argued with us and even taunted us, telling us to share our experience on Facebook because we “don’t have to come back.” He even stared us down from behind the counter as we walked out. It was the worst display of customer service I’ve ever seen. I know it sounds hyperbolic, but it’s the honest-to-God truth. Skip this place and visit Italian Delite in Trappe instead, where the food is better and customers are well...

PLEASE READ if you have anyone in your family or know anyone you care about with SPECIAL NEEDS- PLEASE read:

I sat down with my family of 7 at Bella Rosy. Everything was going fine until we noticed a half hour had went by after ordering our dinner and our salads still hadn’t come out. When the salads finally came out our dinner entrees didn’t take too long to follow. The problem was that everyone at our table received our dinners except for my brother’s. My brother has Down Syndrome. The waitress explained that there was a mistake and the order got cut off at the ticket. We are all human beings and mistakes happen but we sat at the table for over a half an hour and his entree still didn’t show up. There’s 6 of us who are all waiting to eat because we all have compassion for my brother and didn’t want to eat right in front of him. The worst part was there was barely anyone in the restaurant on a Saturday night. When we asked to speak to a manager the owner, Sal, had already went home for the night but was going to come back to talk to us (it was only 8pm.) As a professional chef in the hospitality industry, I’d expect the first words out of the owners mouth to be, “I’m sorry,” but we were met with only excuses and gave us attitude like we were the problem. The owner showed no sympathy for my brother with special needs or did anything to make the situation better. The food was average anyway. Do not waste your time and hard earned money on a owner who serves average food with no regard for anyone, especially those with...

I just got home from dining in. I don't know where to start. Everything began on a good note. I seated myself in a booth, and then a waitress came over and took my drink order, and it was delivered promptly. Then things took a turn for the worse. I waited about 12 minutes until the waitress came back to take my food order. As I was waiting, other tables around me that came in after me were already having their orders taken, while some even had food already. I ended up ordering wings and a horseradish cheesesteak. 33 minutes later, both my food items were brought to my table. First, the wings were cold, which likely means they were done before my cheesesteak but just never brought to my table when ready. The cheesesteak was a chicken cheesesteak and not beef like I thought I ordered. My receipt did show chicken, so maybe there was miscommunication between me and the waitress. That's fine, I sucked it up and ate it. I didn't want to complain because I didn't want to have to wait another 30 minutes for a new cheesesteak. Overall, it was a terrible experience. The food was average, and the service was awful. The only positive is that the...