Dunkin' — Restaurant in Loxahatchee Groves

Honestly one of the worst experience I’ve ever had at DD franchise.

The owner of this franchise really needs to get their employees and managers retrained or replaces with more experienced and respectable employees.

I went in yesterday morning and asked for a small hot chai late and a sour cream donut.

I always ask for my donut to be warmed any DD store I go to. But some reason this store refused to warm my donut. When I asked to speak with the manager who told their employee to tell me no the manager refused to a knowledge me when I asked her why she wouldn’t be able to just warm it for a few seconds that I’ve never had this issue with any other location I’ve gone to. She flat out told me no and ignored me.

When I received my hot drink, I took a sip after I left extremely upset, and it wasn’t even chai. It was regular coffee with milk.

So I didn’t even get to drink my drink or enjoy my donut.

I’ve been calling the store since yesterday and no one answers. I want a refund! Period and will never be ordering from this store again.

If I don’t get anyone to answer and stop hanging my calls up I’ll just contact my credit card company and ask for a charge back.

Sincerely a really disappointed customer who works in customer service and ranks this store worst customer...

This DD is hit or miss. What annoys me most is their on-the-go ordering NEVER works!! I went 2 days in a row, and I had to wait b/c they said it wasn't working & they didn't get my order! Have been at other times and it wasn't working then either. What is the point of ordering ahead if you're going to have to wait anyway? I do not have time to wait in a line that is out the door in the morning! That is why I order ahead. Also, I specifically asked for almond milk, as I can't have dairy. Good thing I double checked, b/c the guy put cream in it instead of almond milk. C'mon people!! How hard is it to READ the order and the marks on the side of the cup!?!?!?!? There is one young lady who works there, and she deserves a pat on the back. She is friendly, always smiles, and is more than willing to help --even when she is busy. I wish I knew her name. Other employees there could take a few...

Absolutely the worst experience of Dunkin' Donuts I ever had! I understand the sign on their front door and the drive-thru window says "Everyone is short staffed. Please be kind to those who showed up.", but this does not exonerate a business from giving bad service. I placed a mobile order and went to the window. The young lady told me that it did not go through. I explained to her that I placed the order using the app. So what is going on? Does the "short-staffing" apply to the system you have too? The very same employee asked me four times of how I want my order to be done! Yes, you read that right, four times! The fourth time was when I was asked to pull up. My drinks weren't done! This whole debacle lasted 17 minutes! This is a prime example of why I rather go to a mom and pop shop or if not a Starbucks. I tried to be kind to the employees there, but my patience ran out with...