Chick-fil-A — Restaurant in Lubbock

Order through drive up was wrong, went inside to get the right food and that’s when I noticed that the drinks and food that had been returned by other guests had promptly sent to customers in drive through window. Food was set on the floor before being cooked and or served, I asked for a refund and it was refused.. This was the worst service I have ever received by this company and I will not go back again. I have photos of this experience and plan on posting them after they are seen by Texas Health & Safety gets to see them first. Highly recommend that continued customers ensure the food they purchase is fresh and correct in front of their own eyes for the safety of themselves and /...

Service was terrible. The lady helping me didn't smile at all and was rude and gave me a dirty look when I asked for the sauce that they forgot to give me in the first place. My fries were filled up half way and that's being generous. Overall so disappointed. Update went again today and they still haven't changed lady was super rude and messed up my order and when I asked her to fix it she said she couldn't. Worst chick fil a ever, if you can go off campus I would because this is not what chick fil a is...

My cashier Ashley spelled my name wrong on the screen so I politely repeated myself and when she stared at me blankly I spelled out my name. She proceeds to ignore that, leaving my name the same and asked for my order which she proceeded to get wrong so I repeated myself, then she hit a button and said next guest. Obviously I received...