El Charro — Restaurant in Lubbock

I have given only 1 star to write this review. We get together with our lady friends at least once a month to get out, do what shopping we need to do as well as enjoying each other's company. We had been here before with no problems so we didn't expect any this time. We sat down and ordered our drinks. My drink order was the only one that was not correct. I let that pass. We ordered our food. About 45 minutes after we had ordered half the food came out. So now 2 in our party of 4 had food and 2 others of us had nothing. The 2 of us that had nothing were to get an order of spanish rice for myself and an order of refried beans for my friend as we had ordered the seafood fajitas for 2 people. An hour and 20 minutes after we had ordered, our food arrived. We had ordered flour tortillas but received white corn tortillas. One of us in our group is a diabetic and as such needs to eat on a schedule. She was beginning to get sick when we did get our food. We tried to talk to the person in charge. The only thing he said was " things happen they had been very busy all day. I will never visit this business again due to their lack of consideration to their customers. I will also tell others not...

Everything was good till it was time to pay they have daily specials one of the specials said $6.99 it was a breakfast item breakfast is serviced all day. We were charged regular price for the special when I brought this to the waitress attention she told me it was for breakfast only, I told her breakfast is all day and it on the board she said they forgot to erase it, I told her they should still honor it since that's what it says, she became argumentive and said she's just a waitress she can't change it. She did say she will ask the owner son but she didn't know what the big deal was about and that I was inconviencing him. She did get him he came out he was super nice and said they forgot to erase it but he would give me that price, which I greatly appreciated but the waitress never came out to apologize or anything for her attitude at checkout. The young man was very kind and...

I had been to El Charro's at this location several times with family and had always enjoyed the food and the environment. On this visit with family I was very disappointed in the accessibility for my wheelchair being a wheelchair Patron and very disappointed with the food and the food quality I ordered one of my favorites Menudo the menudo was old and watered down the ingredients that obviously been in a liquid for a very long time and that they were mushy and deteriorating even the harmony was soft turn on the feeling. Again, as a wheelchair Patron, I found it difficult to maneuver in the restaurant due to poor spacing, and the restroom, which was labeled accessible was difficult to maneuver. Due to the above listed issues I cannot recommend this restaurant they'll have it I have enjoyed it in the past but this visit was very...