Copper Caboose Mexican Restaurant, Sports Grill and Pool Hall — Restaurant in Lubbock

Came in to copper expecting a OK experience. Wasn't expecting top a service. Had a wait. No big deal kids played games. We had fun. Got seated with one menu. Party of 3 and a 6 yr old. Again no big deal. No chips and salsa they are out of chips. OK we can wait. They said they are making more. Got another menu. Still 3 adults. Server came out right away Got our drinks. Put in the order. 20 min wait. Still no chips. We had ordered guac. No big deal. Then food came out all except my girlfriends. Almost done eating see manager. We saw chips go out to another table. Told him they haven't got our chips since we been there about 40 45 minutes in. And haven't got my girlfriends order. He says they are out of green sauce. No biggie just do sourcream. He says he will get it right out. Server comes out almost in tears saying she is about to walk out. Has asked the cooks for our order serveral times. I dont understand why the manager just didn't go get the chips to begin with.15min go by no chips, no order. Order finally comes out. A bust boy or cook brings it. At this point my girlfriend is furious about the server being yelled at for the kitchen mistake. Both myself and her have been in service industry. Me and the kids went to car. She said he never came out to speak to her. The server got yelled at again for asking him to comp our ticket. She paid tipped server and went to go find him. Guess he is the owners son. Told him how she felt. All he said was sorry you had a poor experience.Anyway just bad experience. Horrible management. I hope the owner sees this because obviously his son isn't cut out for the customer service industry. Won't...

Went to Copper today for lunch ive been going for years thier...as soon as we picked a table a guy welcomed us then introduced us to our waitress...She had a look on her face like she wasnt happy to be at work..Anyways she gave us some menus and threw them on the table and we never seen her again..another waitress asked what we wanted to drink and it took like 15minutes to get my daughter her drink it was cisco cocanut drink...they came back with a orange drink and me and my other daughter and grandsons didnt have drinks..still waiting for our waitress....then the manager brings us our chips and salsa and still no drinks..we decided we all wanted the buffet..when were almost finished eatting the waitress comes and says that her manager is in her case because he tells her to charge us for my 2 year old and 1 year old grandson $6.99 for the buffet..my daughter says fine bring me my ticket...and thier barely bringing my grandsons thier drinks when were fixing to leave..very poor service ..i will never go back again. They ask me to rated i gave it one star for the guy that greeted us...nowhere in Lubbock Tx do they charge for a 1 and 2 year old ...This manager the short one has very bad attitude...lost a...

Okay so I and my husband and his daughter just left from Copper Caboose on 50th and we had the most rudest service ever..😡😡 First off we were looking forwarding to going there to have fun with the baby cause she likes the games there we had put 40 to 50 dollars on a game card we had about 1000 tickets with that as we go to check out at the prize section they scan the game card and tell us she had 150 tickets that's impossible I say I tell her how much we put on the card and the amount of tickets earned what games we played and everything the manager came tall between 40s 50s black glasses white we tells us we was gonna go to the back and figure it out we waited around for him to return only to realize he was just walking around picking up menus we told him like what the ?? You know and he then told us we were pulling a scam on them because we look like the kinda people that could not afford that much. Like who does that just because we were coming from hard working day tired and in work clothes in front of our daughter. The whole situation us uncalled for and disappointing. 40-50 dollars 100- 150 lost disappointing upsetting. Minding the prizes in that rage were 100 tickes for candy smh... Never...