Slim Chickens — Restaurant in Lubbock

I recently visited Slim Chickens with high hopes of enjoying a chicken sandwich. Unfortunately, my experience left much to be desired. From the soggy bun to the undercooked fries and poor customer service, I was thoroughly disappointed.

Let's start with the chicken sandwich itself. The bun was inexplicably soggy, which made for an unappetizing and messy eating experience. It lacked the freshness and quality that one would expect from a fast food establishment. It is essential for a chicken sandwich to have a well-textured bun that complements the filling, but Slim Chickens fell short in this aspect.

The fries were equally disappointing. Instead of being crispy and golden, they came out undercooked. It was evident that they were merely taken out of a frozen bag and thrown into the fryer without proper attention to cooking time. This lack of care resulted in an unsatisfactory side dish that failed to live up to its potential.

Adding to my dissatisfaction, I found it disheartening that Slim Chickens charges extra for a side of sauce but fails to deliver on this promise. It is understandable for a restaurant to charge for additional condiments, but it is unacceptable to not provide what customers have paid for. This leaves a sour taste in one's mouth, both literally and metaphorically, as it reflects a disregard for customer satisfaction.

Furthermore, I encountered an issue with one of the locations regarding a refund. Despite bringing the matter to their attention, they failed to provide me with the refund I was owed. This lack of accountability and customer service is highly concerning. Customers should feel valued and respected, and it is disheartening when a business fails to meet these basic expectations.

Overall, my experience at Slim Chickens was extremely disappointing. The chicken sandwich was subpar due to a soggy bun, the fries were undercooked, and the refusal to provide the extra sauce I paid for was frustrating. Additionally, the lack of resolution regarding a refund from one of the locations further contributed to my dissatisfaction. I hope that Slim Chickens takes these issues seriously and works towards improving their food quality, customer service, and overall experience.

I would caution others who are considering dining at Slim Chickens to be aware of these shortcomings and manage their expectations...

This place is always dead and now I know exactly why .. I ordered through drive thru and did not receive my desert did not notice until I got home .. when I called them .. the lady who was a manager told me I can go back and pick it up .. told her if I needed to go that day .. "due to not wanting to get out again " she told me deffently not that she will add my name to a list and I may pick up any day and any time .. I asked her if I was going to need my receipt she told me no .. well today I was in the area and decided to stop by and grab that .. and they never added me to no list and. The manager working still couldn't do the right thing and give me it .. almost 8 bucks down the drain .. I'm...

Just went through the drive thru which took almost 30 min because someone new is training at the window, I understand her being new I'm not upset at her but the manager should know a better way to handle the dinner hour, my deepest concern was you guys first handed us the wrong order and overcharged us, the manager didn't even know what drinks we ordered. We get our money back and give back the waffles we didn't order and come home only to find out that my order was wrong and so is my fiances!! She didn't even order chicken strips and you gave me a 7 peice instead of 10. This is the 2nd time coming here that our order is wrong when we get home. Never visiting again I'll stick to Canes. Get your...