Sonic Drive-In — Restaurant in Lubbock

I just changed this 5 to rating a 1 star. Mario needs a retrain in manager skills . I spend an average of $40 a day on drinks here & about $100 a week on food here for myself , not to mention I make my 10 employees go there for lunch , which costs me a lot of money. I ordered 3 route 44 drinks in an hour period. The first two were perfect 1/4 cup of ice Coke. The third one was full of Ice I took ,4 drinks and now have a cup of ice. I just spent $9.00 on drinks and $15 on tips. I showed them the ice cup and asked if they could make it right Mario said no because I drank it ....but I didn't know 4 drinks would be all I got out of it. So I WILL NEVER COME HERE AGAIN THIS WAS MY FAVORITE SONIC. ALL HE HAD TO DO WAS MAKE IT RIGHT , ESPECIALLY SINCE I get all my employee drinks and food here. I spend a lot here weekly. So this $2.96 issue just lost my business here . Mario should not have an attitude be a manager make the wrong right , don't act like I'm trying to get one over on you . I DO NOT RECOMMEND THIS LOCATION. THIS IS THE SECOND ISSUE I have had with Mario the manager. . Thanks for nothing Mario , get some people skills , and maybe retrain , you are not fit to be manger. Times before you arrived previous managers knew how much I spent here ( not to mention all the $5 tips I give ..ask Parker how good of a customer I was. PREVIOUS MANGERS DIDN'T HAVE AN ATTITUDE. I'LL NEVER BE BACK. THANKS MARIO I would also appreciate to talk to /Rodney Warren Or Charlie Warren. I may consider going back after you have a mature manager without and attitude , one who realizes fixing a $2.69 is better than losing thousands of dollars of business. I have never been talked down to by anyone at a Sonic until dealing with incompetent Mario...

Came to this location for a quick bite a Hispanic male said sorry for the wait I said it's okay hun I'm not in a hurry (Im a 65 female) the young man was obviously triggered because I used the word hun. I'm Older gen from the south meant absolutely no disrespect was simply a term of endearment to say it's okay. The young man takes my order and called me babe ATLEAST 20 times and repeatedly in a very rude and obnoxious tone. I went ahead with my order regardless, order came and everything was so smashed up and gross. I ordered a bacon ranch wrap it had what looked like instead of a chicken strip was a small piece of popcorn chicken and it was so mangled up and smashed on purpose I also had a small onion ring same thing smashed to hell and on purpose. I couldn't eat any of my order. And I definitely couldn't ask for a refund I was already feeling personally attacked and for absolutely no reason. This was awful. Absolutely awful. Man if this guy is willing to trash a order and be so disrespectful to a complete stranger especially a elder lady that showed nothing but kindness and patience how does he treat his coworkers? Jeez maybe the dude has mommy issues or something. Regardless very...

Will not be going back to this sonic. Worst customer service I have ever had. The carhops are incompitant and don't even get me started on the manager. I ordered two shakes with a buy one get one free coupon that showed up on my app. I showed it to the carhop and she had no earthly idea what to do. I asked to speak to the manager on duty and she came out and I explained to her what we were trying to do. She asked to see my receipt. WHAT?!? We didn't pay because that was the whole reason she was out here and what she was supposed to help us with. She looked at me like I was stupid and went inside. She came out with a receipt and still treated me like I was stupid. I showed her the coupon and she said she couldn't honor it because she didn't know if it was still valid. The hell?!! She can't read the exp date of 11/30/16 it's the third right now. Now I'm no Einstein but I'm pretty sure that the third comes before the 30th. I was so fed up with everything at that point I just paid for both shakes and drove off. I will be contacting corporate. I used to work at sonic. I know how it is on the inside and I never had this...