806 GAMES — Local services in Lubbock

It was nice to see such a collection of retro games, but their pricing is way off even for a brick and mortar, and their return policy for pre-owned electronics is absolutely laughable and so poorly displayed that I am tempted to accuse the business of deceptive or dishonest practices.

If you need an example of their pricing: a used PS One classic was tagged for 80 dollars. Google the price of the same system still in the box at a "big business" and you'll find it for 40.

I am from out of town, and I'm searching for a rare controller, I thought i got a steal of a deal (even paying premium pricing), and the employee was very helpful at the time of purchase despite my arriving near their closing time. After leaving the store and returning to my hotel, I realized that the controller was not compatible with my system as i had originally thought. I went back the next day, 30 minutes after they opened, less than 24 hours after my purchase ,(actually less than one business hour since my purchase) I walk in with item, provide the receipt and ask for a refund.

The employee now all of a sudden wants to point out the business card size "no refund" sign taped on the counter, or the policy printed on the receipt he sealed in the item's bag when I originally purchased the item, nor did he point out the policy or even mentioned it to me. So he disappears in the back to "call the boss" comes bacm a bit later to proudly announce I can get full store credit. It's local, and I'm from out of town, so now I "purchased" a ton of outdated, over-priced, games in damaged cases.

One of the few competitive advantages that locally owned businesses have is the ability to provide excellent and flexible customer service, this was definitely a customer service failure. Although I don't live locally I have friends that do live here and I'll be sure to relay my negative experiences to them. So the owner who keeps responding to the negative reviews with the generic response about shopping locally might want to reconsider their approach to...

We went in there to get a "new" wii to replace the one that we thought was broken. It's at my parents' house, and only ever gets used when we visit with the grandkids. I know nothing about video games and consoles, but had the same problem with thr "new" one as with the "old" one, even though I knew they had tested it at the store to make sure it worked.

I finally called and (I hope O get his name right) Danny answered, knew who I was, tried to help me troubleshoot while my father fiddled with cables and things in the other room. He couldn't think of anything I hadn't done, yet, so I said "thank you" and hung up. He called back immediately with one more idea. He asked me to go look at the wii and tell him how it was sitting (horizontally, vertically, which side is the power button on, etc.) Found out we had the stupid thing upside-down, so we're putting the games in upside down (right-side up to us). Danny (again, hope I got his name right) said to come in and he would give us store credit.

Again, when I went in the next day with one of my sons, Danny remembered who I was (probably laughed to himself, and I don't at all blame him), and made the exchange process very easy.

I would absolutely highly recommend these guys because they are so helpful and nit at all condescending, even to a dolt like me, even when I literally don't know...

Well, now I know why 806 Games are legit af!

Showed up with a sample batch of my collection (over 120 games and a handful of consoles in total, but needed to liquidate 45 games and get a few sheckles fast).

I expected about 60% of the payout I got, rounding out 2 extra hundred I did not see coming.

As a dude that cut my teeth at FunkoLand Games in Arlington, IYKYK, the crew here is beyond professional and fair.

And given the opportunity cost of me trying to sell on FB Marketplace or other plats (I have done alright on like Mercari and a few others), I showed back up with another 90 titles and a console hours later.

Because, lest we forget, selling games one by one takes time!

And, then turning tail on FB Marketplace and selling a bundle for less than you would get at 806 Games just straight up hurts.

So, if you have a COLLECTION of games, (Nintendo titles for GameCube were a hit here, but the hella decent ones), this is your place.

But, friendly reminder from a small business owner in Marketing, presentation IS EVERYTHING.

I didn't try to mislead anyone. But I took the 20 minutes to dry dust the cases and check that all games were correctly placed and that any obvious box/disc damage titles were not even presented.

That little TLC showed them that I respected their time. And they for sure paid my efforts...