McDonald's — Restaurant in Ludlow

since the relaunch of this new and improved McDonald i have had some pretty bad service here. first time going after the relaunch about 3 days after the servers were rude and looked like they didn't want to be there. while in that one trip it took me about 20 minutes to get a plain cheeseburger along with a large drink and a large fry. business was slow so there was no reason to sit there for 20 minutes.

since then i have given them multiple chances since i grew up as a child eating McDonald and not liking burger king (and there is no Wendy's near by). on the second visit it took about 15 minutes for a 20 piece large drink medium fry server was better but crew in the back is still rude and disrespectful to their superiors.

on my 3rd attempt i decided to go through the drive threw at 10 at night after work and ended up sitting at the window for about 10 minutes waiting for a soda and 4 ice creams meanwhile the lady who told me she would be right back with my food is on her phone and laughing and joking around before realizing im still there and finally made my food.

on my last attempt which was just yesterday morning i went in for breakfast with my dad for the free coffee they are doing (coffee and food is great) we stood there for 10 minutes waiting for 2 black coffees keeping in mind that the two coffee pots they use are right up front and ready to be poured. in that time i watched employees ignore management and one employee specifically grab his crotch a total of 3 times ( in the time that i could see him) and at no point did he wash his hands but yet continued to touch prep and hand everyone their food. I AM THOROUGHLY DISGUSTED WITH THIS NEW MCDONALDS.

My business will be going somewhere else from now on.

the only reason this is getting 1 star is because i love the new improved design but the staff is terrible and unhygienic.

OH also on my last attempt a woman with a pierced up face continuously walked back and forth in the kitchen area on her phone and kept leaving to go text and talk on her phone. teach your employees basic manners and how to be clean and maybe...

I have a few things about this place that I feel should be addressed to the public eye.

1: The customer service is absolutely horrendous. I understand that these are just kids working to pay for their nails and for the fun little things in life and others are working for more important issues. But they agreed to work in this facility and should be able to follow the rules and regulations of being in customer service and treating their customers with the same respect they give to them. I was handed my food not once not twice but over three times aggressively and I felt it was a personal issue not that this employee was rushed or not having a good day.

2: The food I am given is absolutely messed around with. These people are flipping my sandwich in every direction possible and getting sauce in parts that I’m 100% aware shouldn’t be in. It’s as if they are purposely doing this and if it’s happening to me it will happen to you. No other location has done this to me accept for LUDLOW MCDONALDS and the issue has been going on and on and on for months. These workers are rude and don’t follow the rules and think they can treat customers how ever they want but at the end of the day these workers wouldn’t have jobs if it weren’t for the consumer.

Thank you, that is all. Nonetheless, If you don’t want your food to be cold and thrown out the window at you by 18 year old highschool students, bring your...

This location is an absolute disgrace the service is absolutely terrible not to mention the quality of food has gone WAY down Usually cold or microwaved to a point where it's rock hard not to mention my steak egg and cheese bagel (few months back) with the hair in it first bite I took I had a Really long hair wrapped around my tongue And the breakfast burrito that was burned into the Wrapper it had been microwaved so many times I couldn't even remove it as it was melted into the paper( craziest part about that order was the general manager of that location was the one that handed me the order I mean I guess maybe she didn't know or care not sure which.... Point being there is no communication or chain of command at this location (ANYTHING GOES)the employees all do what they want and the manager in training program is a joke they don't back you up on any of your managerial decisions when dealing with an insubordinate employee,The owner himself does not get back to his employees about concerns in the workplace unless you're a female then of course he'll listen wouldn't want to catch another lawsuit, as a business owner myself I treat people how I want to be treated and I give respect whether younger or older Male or Female or if the person I'm dealing with is wealthy or has no wealth at all Everyone should be on an equal playing field and receive this...