Potbelly — Restaurant in Lumberton

We had the Sweet Heat Pork BBQ sandwich, Apple Walnut Salad, and Vegetable Soup. The salad was very fresh, but would like to see a little more chicken on it. Hubs said the sandwich had a great flavor, including the bread. The vegetable soup is unlike any I have had, but was very good. It was loaded with vegetables and a nice balance of broth. There are CocaCola drink options, along with Craft Refresher punches. We ended our meal with milkshakes. Highly recommend them. Seating during rush times will be the biggest challenge here. The staff was very friendly and accommodating, seeming to be on top of their game even though this is a brand new location. Welcome...

Went there at 11:15. There was only one car behind us in the drive through. Ordered two sandwiches two soups and one soda. We got to the window and they forgot about our soda. Get 30 minutes home and they charged us for a large sandwich and gave us the small. Forgot one of our soups. No sauce on one of the sandwiches. Bread is stale and almost have to yank bites off of it. I’ve been calling for 30 minutes straight and no one will answer the phone. We live 35 minutes away and it’s not like we can just go back and let them fix it. I will definitely not be back. There’s no excuse for this many mistakes with only 2 cars...

Did not take allergen notice seriously, had an allergic reaction as a result. Needs better food safety training.

UPDATE: Upon seeing this review, the owner contacted me to apologize. He informed that that experience wasn’t up to their standard, so I tried the restaurant again.

The second time, the staff was amazing. Extremely polite as the first time, but their food allergy response was much better. They cleaned and sanitized work surfaces and took the concerns seriously. If that level of attention to detail persists, then this should be the standard for all establishments. Very...