Starbucks — Restaurant in Lutz

I went through the drive-through today with my three year-old and my five-year-old. My three-year-old cried for a few seconds. I asked the attendant if they could hold on for a moment while I calmed her down. He was very polite and said yes. Then I proceeded to make the order after I was finished. I heard another person come on the speaker and say Let’s just reward our bad children with Frappuccino‘s today… I then drove to the window to see what looks like maybe a 17-year-old child laughing behind the counter with someone else that works there. Clearly, this person has never had children and has no idea if I have an autistic child in the backseat of my car. Clearly this person was just a mean, girl. It’s 2025. I don’t need some snobby little 17-year-old mom shaming me. To the manager or owner: She did apologize and then said it was just a joke. To the brat: If you are one day, blessed enough to have two children you will look back on this day and realize how...

I want to take a moment to highlight an incredible Starbucks employee, Chloe. I happened to be behind one of the most difficult and miserable customers I’ve ever witnessed, and Chloe handled the entire situation with a level of grace, patience, and professionalism that was nothing short of extraordinary.

Honestly, 99% of people wouldn’t have been able to keep their composure the way she did. Starbucks truly has a special employee in Chloe, and I sincerely hope her management recognizes just how valuable she is. Because of this experience, I’ll gladly go out of my way to visit this location again if this is the standard of service and professionalism I can expect.

Chloe, thank you for showing what outstanding customer service looks like—you made a...

I regularly order my drinks with light ice because I follow Ayurvedic principles that discourage consuming very cold beverages. Unfortunately, this particular Starbucks location consistently struggles to honor that simple request. Despite politely asking, I almost always receive drinks filled to the top with ice, which not only dilutes the flavor but disregards a health practice that’s important to me. It’s frustrating to have to explain this every time, especially when it feels like my needs are not being respected. I hope the staff receives additional training on listening carefully and honoring customer preferences, especially when they’re...