Pizza Hut — Restaurant in Lynchburg

This afternoon We decided to order an early dinner in preparation for the big storm tomorrow. I placed my order on the phone and spoke with a very professional man who took my order, including the special request I had to run my personal pan pizzas through the oven twice to make them extra crispy. He was very accommodating with this request. He told me our order would be ready in about 20 minutes. We arrived about 25 minutes later, my husband went in to pick our order up and again was helped by this man. My husband also commented that he was very professional told my husband my personal pan pizzas had been sent through the oven twice as requested. We arrived home and everything was perfect, snd delicious! We appreciate employees who do their jobs and do it with customer service in mind. Highly recommend the Pizza Hut in Boonsboro! Sadly, we didn’t...

We have bought from this store for 20 years. We just picked up or order and it was half wrong. I called and politely asked that they put the rest of our "correct" order on the next delivery. I was informed that I would have to pay a "convenience fee" and delivery charge. I asked how much they would pay me for "convenience and delivery" fees to return for my correct order......well, it resulted in the "manager" screaming "F" you in the phone at me. What a sad time we live in. This is the best companies can find to run their business. We've had dozens of messed up orders over the years but the manager ALWAYS corrected the mistake and it was pleasant. Oh, corporate is only open 4 days/week.......

Difficulty placing online order. After I submitted the order, the items were still in my cart. I decided to call a local store to place my order. The clerk asked FOUR times if I wanted breadsticks or cheesy breadsticks AFTER I had confirmed I wanted breadsticks. After this order was finally placed, I received an email to confirm the online order. Now I had 2 orders! Fortunately, I was able to cancel one of the orders. When I did the curbside pickup, the extra marinara I ordered was missing. Someone brought it out,, but the lid was not on completely and it spilled on my...