Estefani's Restaurant — Restaurant in Lynn

I rarely ever leave reviews but this was honestly the worst experience I ever had at a restaurant. Let's just say I had to ask for water and utensils (the most basic necessities) THREE separate times... I went here with my boyfriend as we heard about the birria tacos and were excited to try. I made a reservation for 6pm. As soon as we got in, 3 different servers asked us if we need a table even though we told them we had a reservation and still kept us waiting. Anyway, we sit down, and the tables are uncomfortably close together (covid but whatever) and the music was blasting to the point we got a headache just trying to have a conversation (it was this way the whole time we were there). Our waitress (who was outwardly rude) came to us twice the entire 2hours we had to stay there because the service was so slow...and we only ordered a few things and it wasn’t that busy! and our plates all had onions when we specified no onions... Once we finally had our food come to the table, which the table was so small it didn't even fit our plates and the waitress didn't bring the sodas we ordered, nor water, or even utensils or napkins. And she didn't ask if we needed anything else she just walked away.

I went up to the bar since that was the only place I could find someone and asked for forks to eat our meal. He said he would be with us "shortly." 15mins later we started eating the foods we could with our hands and didn't even touch our rice or beans because we had nothing to eat it with. After another time of my boyfriend going up and asking this time, we finally got utensils but STILL no water. Our food was cold. A random waitress approached us and asked if we wanted dessert and we said no it would probably take too long and she convinced us to get dessert (we came for the churros so we decided to just get them to-go). Bad idea because this took another 20mins to even get them so at this point we were ready to leave. I walk to the front and explain to one of the servers the experience we had and that we were leaving, and she said that the waitress we had "it was her last day" and all she did was apologize and discount the churros off our bill (the cheapest item we ordered) and we took them to-go.... Ridiculous. Do yourself a favor and go somewhere else to try the birria tacos because they were average and...

I’m giving this spot a one star not because of the service because I gave that three stars which could’ve been better and not because of the atmosphere because it’s a nice place. I was just a little curious why it was so dead at 12:45 PM on a Sunday when brunch is usually when they get the most busiest, but nevertheless, I did not pay attention to that but what I did pay attention to was How gross and unappealing, the Birria quesadillas and the so-called Bittia tortas were they weren’t tasteful they weren’t presentable. The torta came in a hotdog bun, which was already questionable to begin with lol the drinks that were made tasted like straight liquor and I know that’s the point to an extent, but when all you can taste in an espresso martini is pure liquor or in the margaritas you know they weren’t made right we didn’t try any of the other food but based off the reviews, we’re glad we didn’t cause the best food we got served there was the complementary tortilla chips they give again it’s a great spot. It looks nice inside, but the food is just terrible……….. also, they include a 20% gratuity in the check already which I don’t mind tipping but the food was gross and they only went up to the table twice while we were there I would’ve gave them less then the $14 something they gave them self……. Again, Reviews Nothing to do with the atmosphere or the lovely ladies taking the order it’s about how the food is really not that good at all They need to revamp that menu. Also, how do you not have any type of breakfast items during brunch? I mean absolutely none nevertheless the food was gross and the drinks, you guys need a better bartender somebody that needs to distinguish the portions of liquor to flavor ratio. This place has so much potential.. also I’m still flabbergasted at the hotdog bun as a bread for a torta item is diabolical!!! And it tastes more like a sloppy Joe than...

I’ve gone multiple times and the food is always good but the last time I went I placed a pickup order through Toast because when I clicked pickup on google it was the first option of services to use to order my food. It told me the food would be ready in 30 minutes so I arrived at the restaurant in 30 minutes and went inside to pick up my order. The lady working there said she had no order under my name and said they don’t use Toast. They only use ubereats and grubhub. I showed her the order confirmation and all the details of my order and all she could offer me was that the restaurant does not use toast and they do not have my order. She offered no type of solution and my card was already charged. She told me to place another order through ubereats or directly through the restaurant. But I just want my money back. Then I email toast and they say that they can’t refund me because this restaurant received 60 other orders through Toast that day. So I’m confused if the lady just didn’t know what she was talking about or was lying to me. All I know is I’m out $30 with no food.

Edit: They told me to email them with my order info and when I did they emailed back saying they’d look into it and be in touch with me on November 30th, and it’s been 3 weeks and there’s been no update despite me emailing them again with no response… Looks like I’m going to have to take an L on my $30. Thanks for nothing Estefanis hope you needed my $30...