Taco Bell — Restaurant in Lyons Township

This location has the worse customer service!. Since the very start when my husband and I came in the Hispanic short dark skinned girl seen us and ignored us nobody was there and no cars were in the drive thru!! She did not bother to come and take our order or even greet as a customer! Got the food but forgot our drinks. She did not give us no cups for our drinks and when we asked for them she gave an attitude asking the size like do they not look at the receipts when getting the order ready? So now is our fault? Unbelievable! When we were done eating our food I went to the counter All I needed was a paper bag and even for that the short Hispanic girl and her Hispanic boyfriend ignored me after seeing me by the counter mind you I made eye contact with both of them and they turned away acting like we didn’t just make eye contact. I then started waving at them. The both of them were in the back together BOTH saw me but still ignored me. No customer service skills like “I’ll be right with you” or give me a second NOTHING! I had to grab my own paper bag and all the girl did was just LAUGH!! A white couple came in she then almost ran to the counter it be your OWN PEOPLE! POR ESO LA RAZA NO SALE ADELANTE!!! And that’s what I told the girl before I left and what did she do STICK THE MIDDLE FINGER AT ME infront of the couple trying to order their food she kept arguing with me saying she didn’t care so i told her to do it again for the camera but ofc she didn’t my husband went to ask her for her name and tell her how rude she was and her boyfriend came to the front acting like he was trying to throw himself at my husband and punch him saying not to talk to her like that and that he is the B word and continues to say if you hit me you going to jail like if he didn’t just threaten to hit my husband yet they were the ones trying to call the cops?! We told them to call the cops!! He kept calling him the B word. It took all that for everyone that was actually in the back to come to the front I guess they were not short staffed to begin with and just decided to ignore us instead! There was no manger on the floor to report these young rude kids this occurred at 6:30 PM today Wednesday 3/18/25 There should be atleast one manager babysitting these kids! This girl needs to be fired laughing sticking the middle finger she’s a disrespectful person that shouldn’t be working there! If they are so busy then close the dinning area! There should be atleast one person in the front register if there are people present and not just left unattended. Called the store to speak to a manager and the manager Karen said she was just coming in at 7:40pm and WAS NOT MADE AWARE OF THE SITUATION and was just a part time manager! She said she couldn’t do anything about it! So much for being the “ Manager “ will be calling corporate to report them she did not want to give names but will make sure to bring up the day and time of shift so the cameras can be looked at because this was the worst experience ever! I am glad I have her face on video arguing infront of...

My mother and I stopped in to have lunch. We waited for awhile for someone to come to take our order . A young woman came and took our order. I asked after ordering the $5 snack box if I could do it with chicken instead of beef, she said yes. She handed me my receipt which I thought seemed high but was not sure how much the items were that my mother ordered. I checked the receipt to see that she charged me .90 per item in the box for chicken. I said to her I was unaware that there was an additional charge for replacing the beef with chicken. She said and I quote " you are the customer you should know." I stood there sort of confused so I said when I asked could I replace the beef with chicken why did you not say yes but it will be an additional charge per item. She said, " I don't care." At that point I asked to speak to a manager who did absolutely nothing but give me all of my money but did not even fulfill our order. I asked if she was going to speak to the young woman about her behavior and she said yes later when there were no customers. I will NEVER go back to this restaurant. I am sure they both DO NOT care but whoever owns this restaurant should because if this is the way the customers are treated I don't think you will have too many. We left and went to Culver's. I have never seen such unfounded rudeness from an employee and lack of response...

This is a good place it's just this one little thing always when I get my quesadillas just everytime I just everytime I get just everytime I get those just everytime I get those just everytime I get those just everytime I get those just everytime I get those just everytime I get those you just everytime I get those you just everytime I get those you just everytime I get those you always just everytime I get those you always mess just everytime I get those you always mess up just everytime I get those you always mess up just everytime I get those you always mess up just everytime I get those you always mess up just everytime I get those you always mess up just everytime I get those you always mess up and just everytime I get those you always mess up and just everytime I get those you always mess up and just everytime I get those you always mess up and put sauce just everytime I get those you always mess up and put sauce just everytime I get those you always mess up and put sauce when just everytime I get those you always mess up and put sauce when I just everytime I get those you always mess up and put sauce when I asked not to just everytime I get those you always mess up and put sauce when I...