KFC — Restaurant in Madison

TL;DR- Nice staff. Don’t order online. Check everything before you leave. Don’t expect accuracy.

The three stars is because the two workers we interacted with were nice. But man were they struggling. I’m sure they are understaffed like everywhere but there were so many things wrong. Instead of the sides we ordered (large mashed potatoes and gravy, large fry, and large corn) we got 3 large mashed potatoes and a large Mac n cheese and the smallest thing of gravy you’ve ever seen. We had ordered an additional large gravy to dip the tenders in and also got what looked like another individual size.

They also initially didn’t give us any of the sauces that come with the tender meal. When we asked for them, instead of listening to what sauces we ordered, she just said, “So a bunch of sauces.” Then she just put random sauces in a bag, not the ones we had ordered. We ordered online where it makes you select what sauces you want and how many, with a certain number allotted based on how many tenders you ordered. Apparently actually giving us the sauces that were written down is too difficult.

At this point the person I was with just wanted to go but I realized there was no way we would have enough gravy for the three large mashed potatoes we now had. I pointed this out and she gave us a couple more tiny gravy containers. Maybe they are out of large containers? If so I wish she would say that. She did eventually say she gave us extra potatoes because they are out of corn. Still no clue where the Mac n cheese came from. And they forgot the drink so we had to ask for that. In the end, I’m sure some of the extra food we got will just get thrown out especially since no one we were dining with cares for kfc’s Mac n cheese.

My advice is don’t order online because they may not let you know when you get there that they were out of something and subbed something else for it. Check everything before you leave because both other cars who ordered around the same time had issues with their orders being wrong. We waited a while, too, and in the approximately 15-20 minutes we were sitting there only 4 cars including ours went through there. The dining room is closed so they...

Who owns this franchise? Do you not know what is going on here? This used to be a good place to go in sit down and eat. Service was good, clean dinning area, clean restrooms. I thought why want they open up dinning area, everybody else is open. I know why now. Went thru the drive thru ordered two number 6s which is two breast. Got the order an pulled over so my wife could check it. Had two thighs. Backed up to the window an told her we had two thighs should be breast, she said so you need two breast, I said no we need four? Do you want these thighs back, she said no. She said pull up an I will bring them to you. When she did, she said you might want to check to make sure they are breast. What, you work at KFC an don't know the difference between breast an thigh. Oh the sides were wrong too. I hope the owner reads these. You are losing money and customers my friend. We want be back till the doors are open, maybe that will be a sign that...

It is about 10:30 in the evening and we wanted KFC. Just got into town, staying in a motel close by. We went through the drive thru to order. Ordered 20hot wings ( said 9 minute wait and we were on with that), $5 box with 2 legs and a pot pie. Got to the window and paid, told to drive to the first yellow pole and they would bring our order out. First girl gave us a tea as we waited. After about 10 minutes maybe a second girl came out with this big bag that looked like it was our order. We took it back to our room and it was nothing that we ordered but we decided to keep the now 8 pc bucket of chicken with mashed potatoes and gravy and biscuits and Mac and cheese and potato wedges because it was not worth the ordeal of getting back in the truck to take it all back and hope they still had our order or did they give it to the person behind us in line who was also waiting. Will say staff was very nice and the restaurant looked...