Burger King — Restaurant in Malden

Terrible burgerking first I spent 30 dollars on delivery through the bk app for my food to be delivered to the wrong location. So I try to get a refund, to learn the process is through email and could take 2 or more days for response. Wack. So I order a smaller order for pick up at about 12:30 and arrive around 12:40, drivethrough closes at 1. When I arrived the drivethrough ordering thing was already turned off so I drove up to the window and waited to see anybody. I sat there for 30 minutes and was ignored and never served. i even called the store several times with no answer. I'm still in the drive through typing this. then i get a notification telling me my order is ready 30 minutes after they closed and i'm already home. I got done dirty twice in one night at the same BK that's a special kind of bad service. If you're thinking of ordering here I recommend the kfc or McDonald's up the street. Or make a lil bit more of a drive for Wendy's. This is definitely the fast food spot with the worst service on this street. Will not be returning

Update, now i'm being told via email that i'm not being refunded for both my delivery that never arrived ($30+) and the pick they just never gave me ($22) absolutely terrible establishment

update I got all my money refunded, several days later, after submitting more than 15 refund submissions and harassing them through email

• DO NOT EAT HERE GO...

Always when I arrive at BK"S the employees are very casual and polite. They make the mood and the atmosphere in the restaurant very lacy daisy, no loud screaming, no pounding, no construction going on... Always an available booth to relax in. Not to mention very clean also, not only this stuff but the whole area is bustling. If u walk outside there r cars flying by, people screaming, businesses every direction , and a lot of industrial places but if u walk inside, NOTHING NOT A PEEP FROM OUR BEAUTIFUL LIFE AND THE WORLD WE LIVE IN. DON'T GET ME STARTED ON THAT CRAP. Plenty of parking out back, handicap parking everywhere, wheel chair ramps, and even handicap bathroom . These people know what they're doing, THEY HAVE YOUR MONEY RIGHT? THEY GOTTA BE DOING...

Worst branch ever! Extremely rude manager named Elma was trying to not give us all of our food!!! We tried to explain we were missing a sandwich, she kept being rude to us then threw our receipts in the trash!!! After one of her employees explained the issue to her on the side, she made us the sandwich and said it was an extra one (as if we did not pay for it!). We responded that we paid for it and it was her error for not putting it in our order, to which she responded saying in a very angry way “ ok ok take your food and leave or I will call the police”. We decided to call the police ourselves and report how she discriminated against us as soon as she saw us. Hands down the worst manager ever!! If burger king cares about their brand they should...