Giovannis Roast Beef and Pizza — Restaurant in Malden

My first time at this place, I arrived and the table I sat at had bread crumbs and the one next to it had some crumpled napkins because I sat at the big tables even though it was just me and my son. We ordered some bread sticks with cheese and 2 pepperoni rolls. When I received the order, I noticed that the bread sticks with cheese were quite brown. It wasn't a soft melted cheese, it was even crunchy, but my son was hungry. We were in the next loundry for a long time and my son said to me, "It's okay, mom, I'm hungry." I just let him eat, but when he bit into my pepperoni roll, to my surprise, it was a mini eggroll with a mixture of something that didn't taste like cheese and pepperoni. Even worse, it was frozen. I mean, they take this out of the freezer even though it is super small and should only be cheese and pepperoni... very good, they can make it at the moment and more than that I wait a few good minutes for my order ... I asked my son and he told me that his roll was cold but not frozen and he ate it... I returned mine and the manager wanted to give me another one and I told him no and he insisted and sent it to me to make it again, I don't want to tell him that I didn't like his horrible mix of the supposed roll peperoni ,other than the breadsticks with cheese were burnt, they were not soft nor was melted cheese soft, they were crunchy... but I accepted the new roll, which is a mini eggroll, no. Well, the price is not that good and it's not cheese and pepperoni... this is my opinion and what happened to me in this place... maybe it's good for someone else, I honestly won't spend my money in this place again... apart from the fact that I had a swollen stomach and my son and I had diarrhea that day and it's real, I'm not...

This place just keeps on disappointing . We've had really bad issues here in the past but were somehow willing to give them another try .But this last time was the end for us , never again . We ordered a Margarita pizza , when I got it home and opened the box everyone said it looked old and it was stone cold . Have a look at the pictures I included .I'm guessing someone ordered it earlier in the day and never picked it up . Dry, wilted tomatoes , dry cracked crust , barely warm and tasted like old cardboard. When I called to complain the manager basically called me a LIAR and was insistent that that's how they look . He offered no resolution and kept telling me that I was wrong . So here's some pictures , you tell me if this is day old pizza or fresh from the oven . We'll never ever order from here again , sloppy food , incompetent management and lousy service , what a waste of money . On a positive note , the woman behind the counter when I picked up my order was very nice and the fries were pretty good. This place used to be great , now I wouldn't go back if I were starving . The pictures : 1&2 : dry cracked crust and rotten tomatoes , 3: the rest of it was thrown in the trash , 4: even my dog...

Aside from the other locations for this particular Location STAY AWAY

EVERY TIME WE’VE MADE AN ORDER OF VARIOUS OPTIONS, SOMETHING IS ALWAYS MISSING OR OFF WITH THE END RESULT … I.e ORDERED A WRAP ONE TIME AND THE BUFFALO CHICKEN WAS COLD. Front desk, Will well has a liar rather than accepting fault that they were not able to comprehend the structure of the order given

Please do not let those pizza specials fool you there’s honestly a need for sanitation review with this location each and every time something is consumed here there is result of major diarrhea , digestive or stomach pain I am not kidding even look at the other reviews, especially the most recent something is fishy .

Don’t get me wrong. The guy at the front desk are cool, but if they’re not able to do their job or properly comprehend an order. Then it would be best to consider letting someone else do it

There was even a time when we called out the guy on the wrong order and he claimed that we were liars And refused to take our order. When we had encountered him in person, he tried to condescend and boast about him having several other stores in that money is no issue totally disrespectful. Never will take my hard earned money ...