Dunkin' — Restaurant in Manchester-by-the-Sea

I just asked them to use the restroom they said no you would have to buy something in order to be able to use the bathroom they are for customers only I had to go so bad that I didn't want to sit there and argue so I put in an order on my app I said okay I put in order can you open the door please he went to the printer and asked me my name and make sure that it was me that put in the order Indian heat open the door I almost urinated in my pants I work for a school bus I had to go to the bathroom so bad because we had just came from four different schools in a row I am shocked that somebody could be that cruel he saw me crossing my legs and jumping up and down trying not to urinate my pants so I looked up if what he did to me was legal and I got this.....

No, it is not legal to make someone pay for something at a Dunkin' Donuts to be able to use the bathroom. This practice is generally considered illegal and discriminatory. Here's why: ADA Compliance: The Americans with Disabilities Act (ADA) requires businesses to provide accessible restrooms to the public, regardless of whether they make a purchase. State Laws: Many states have specific laws prohibiting businesses from requiring a purchase to use the restroom. These laws often have exceptions for very small businesses or those with limited restroom facilities. Discrimination: Requiring a purchase to use the restroom can be seen as discriminatory, especially towards people with disabilities or those in urgent need. If you encounter this situation at a Dunkin' Donuts, you can: Politely ask to use the restroom without making a purchase. If denied, you can file a complaint with the local health department or the ADA. Dunkin' Donuts' official policy is to provide restrooms for customer use. If you experience any issues, it's best to contact the store manager or corporate...

Came in when it was quiet. Cashier had one headphone in and was quite unpleasant. I ordered two mochas. She slowly made our drinks and then handed them to us. She made two matcha lattes. I had to repeatedly ask for her assistance as she’d left the counter. When I said this was the wrong drink she rolled her eyes and said “you ordered a matcha”. Having never ordered a matcha drink in my life, I’m certain I had not. She very begrudgingly remade our drinks only for them to be...

Been to two, Georgetown & Manchester by the Sea. Both updated, spotless, safe fare. Yet, the Manchester, MA store spells magic on every visit. Quality of help and friendliness of patrons, young and older make this a favoured oasis of the North Shore. Each person is treated as special here and by other merchants. That is what distinguishes MBTS as the best small town in...